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[Surferfin]

Hey All...I read through the other discussions with this issue and they all seem to address Window users. I have a Mac/OS system. Funny thing is that some of the newer videos sometimes work, but often then default back to this error. 

Any advice on troubleshooting with a Mac? Thanks!

[StephenB]

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@Surferfin wrote:

Hey All...I read through the other discussions with this issue and they all seem to address Window users. I have a Mac/OS system. Funny thing is that some of the newer videos sometimes work, but often then default back to this error. 

Any advice on troubleshooting with a Mac? Thanks!

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I haven't owned a Mac for a very long time, so can't help much.

That said, start with seeing if you can play this video in your browser.  I suggest trying both Chrome and Safari.

• https://bitmovin.com/demos/stream-test?format=hls&manifest=https://demo.unified-streaming.com/k8s/fe...

DON'T change the playback setting using the controls on the right of the browser window.  Just press the play button on the video.

Also,

• what version of MacOS are you running?
• what processor is in your Mac?