Arlo Pro 4 with Smart Hub: MOTION DETECTION STOPPED WORKING

[ATX19913]

Got system setup with 3 cameras, things were going well with motion detection for a few days, then the motion detection capability stopped working on all 3 cameras.

I ran the diagnostics for motion detection and the light blinks when ran on each light.  Adjusted sensitivity to max, but no detection occures.  Read forum discussions but nothing seems to work.

VERY FRUSTRATED 

[StephenB · Accepted solution]

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@ATX19913 wrote:

Adjusted sensitivity to max, but no detection occures. 

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It sounds like you are saying that the motion detection test did work, but you are not getting motion notifications or recordings.

One thing that trips people up - the threshold you set in the motion detection test is only for the test.  It's not saved or used operationally.  The process for that is outlined here:

• https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

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@ATX19913 wrote:

Got system setup with 3 cameras, things were going well with motion detection for a few days, then the motion detection capability stopped working on all 3 cameras.

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A couple of other things to check:

1. Are the cameras armed?
2. Can you livestream the cameras?
3. Can you make a manual recording while livestreaming?

[ATX19913]

Yes Cameras are armed.

Yes I can livestream

Yes I created a manual capture

[StephenB]

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@ATX19913 wrote:

Yes Cameras are armed.

Yes I can livestream

Yes I created a manual capture

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Did you change the threshold in the camera rule(s) when you set it to max?

[ATX19913]

Not sure what you mean by changing the camera threshhold.

I did go ahead and removed the zones.

[StephenB]

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@ATX19913 wrote:

Not sure what you mean by changing the camera threshhold.

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The motion threshold

• https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

The test is just a test, it doesn't change the threshold that the camera uses.