Arlo Pro 4 Model VMC4041P Stopped working

[Hokiehall]

One of my Arlo Pro 4 cameras has stopped transmitting. I have charged it, put a different battery in and still no transmission.  I removed the device and attempted to add it back and it cannot be found. The blue light blinks and it reads the QR code to start to find it, the blue light blinks a few seconds and then a gold light blinks a few seconds and it turns off. Basically it is useless.  Any ideas.   Thanks in advance.

[jguerdat]

Have you reset the camera?

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[Greg1806]

Have the same model and the same problem today! I reset all my cameras yesterday, lot of problem since end of last year, very dispointing with Arlo...If anyone has a solution?

[Hokiehall]

I tried resetting it several times to no avail.  I have several older models that run through a base station. I was able to connect it through the base station so it is working through that.

[ShayneS]

Do you have a mesh network an individual wifi bands active? Did you happen to make any network changes with the SSID or password? 

[Greg1806]

No message network and no change with the SSID or Password. Sometimes one or two or all (three) cameras are offline (everyday). I trier also to change and block one band one the router but it change nothing. When the cameras are offline, I see them all connected to my router. One of the camera who is also offline sometimes is in one meter to the router. No change for more than one year and lot of problem since December. Few minutes ago, one of my camera was offline, I turned off the WiFi and then ON, all cameras are now connected...

Any idea?

Thanks

[ShayneS]

These cams are all connected directly to your router correct?

[Hokiehall · Accepted solution]

It appears that the camera in question will not reconnect directly to the wifi router. There are 4 other cameras currently connected on the router.  Additionally I have 4 other older models connected through a smart hub.  I was able to connect the camera in question through the smart hub and it is now functioning through that.  

[ShayneS]

Thank you for the update. 

[Greg1806]

Yes from my side, the are directly connected to the router.

[ShayneS]

@Greg1806

Is this issue still occurring now?