Arlo|Smart Home Security|Wireless HD Security Cameras

Unable to enable "Record Locally" in the Storage Setting ( iOS App)

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@Nigel-T wrote:

It doesn't give me the option with that error message - won't even allow you to turn on local storage.

 


Often thumb drives have two partitions - a small one which holds some optional security software, and a large one which is for main storage.  That small one can get the base station confused.

 

Try connecting the thumb drive to a Windows PC, and then open the Windows Disk Manager ("create and format hard disk partitions").  Click on every segment shown for the thumb drive, and then select "delete".  After that, create a new partition (Windows tends to call them volumes), and reformat it as fat32.

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Guide
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Hi , thanks to Nigel-T who wrote that it works with a regular HHD. I tried with an old 2.5 HDD and yes, it works. The base saw the disk and I 've formatted using the interface. It's a very good news.

Model: VMB4540 | Arlo Pro 3 SmartHub
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I had format both regular HDD and SSD using PC as well as via smart hub, but to no avail. Please help.
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Hello, I use an old 2.5 HDD with USB connection and I plugged it to the the base. I used the IOS application. The disk has been recognized as a recording device and I 've formatted it directly by the application and now it's working. It's all I can say. 

Model: VMB4540 | Arlo Pro 3 SmartHub
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Sensei Sensei
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Arlo hubs seem to be picky about the USB drives they accept, especially external hard drives.

 

As @StephenB says, partitioning can be a killer. But that is just a part of it, especially when trying to use drives that need external power.

 

It would help to have a database of drives that are known to work with Arlo hubs. Likewise, reports here of issues could use the same information.

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Security Light (X2), Ultra (X2), Doorbell, Chime
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I don't own a Windows PC, though Mac's Disk Utility does pretty much the same thing. I already looked with that to see if there was anything weird like that going on and it only shows one volume in there.

Model: VMB4540 | Arlo Pro 3 SmartHub
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any update on the issue of SD card <16GB error?

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Same for me, re-partitioned and re-formated the USB drive using the Mac Disk Utility, tried different formats (FAT32, etc.), could not get it to work 😞

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@michaelkenward wrote:

Arlo hubs seem to be picky about the USB drives they accept, especially external hard drives.

 

It would help to have a database of drives that are known to work with Arlo hubs. Likewise, reports here of issues could use the same information.

 


I’m new to Arlo, but it seems to me accessing a properly formatted USB drive shouldn’t be an issue in 2020. Plus the comments from folks whose drives were working but now are not seems to indicate an Arlo bug...

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@Nigel-T wrote:

I’m new to Arlo, but it seems to me accessing a properly formatted USB drive shouldn’t be an issue in 2020. Plus the comments from folks whose drives were working but now are not seems to indicate an Arlo bug...


True, but, as explained, one person's "properly formatted" may not be the same as everyone's.

 

A Sandisk 256GB seems to me to be an obvious one to support. Sandisk must be one of the most widely used chips around? Is this a USB drive or a card in a holder?

 

Did you ever tell us which version of the app you are using? Or what happens with the browser interface?

 

Can you also dive on there and see it you can spot the firmware version on your VMB4540?

 

My  VMB4540  is playing up something chronic. Starting with the above bit.

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Security Light (X2), Ultra (X2), Doorbell, Chime
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@michaelkenward wrote:

@Nigel-T wrote:

I’m new to Arlo, but it seems to me accessing a properly formatted USB drive shouldn’t be an issue in 2020. Plus the comments from folks whose drives were working but now are not seems to indicate an Arlo bug...


True, but, as explained, one person's "properly formatted" may not be the same as everyone's.

 

A Sandisk 256GB seems to me to be an obvious one to support. Sandisk must be one of the most widely used chips around? Is this a USB drive or a card in a holder?

 

Did you ever tell us which version of the app you are using? Or what happens with the browser interface?

 

Can you also dive on there and see it you can spot the firmware version on your VMB4540?

 

My  VMB4540  is playing up something chronic. Starting with the above bit.

 

 


A bit more digging on the disk/format side, and it appears there is a fixed hardware partition - Mac disk utility shows the usable space in partition 2 (the FAT32 volume), but you can't get at partition 1. I suspect it's something to do with the disk controller (Sandisk Extreme 500 - SSD that's rugged(ish) and about 30% smaller than a 2.5HDD).

 

I've tried the iOS and browser manager with the hub, same result, though the browser does show almost 200MB of used space not visible in iOS. The format option is not available either.

Screenshot 2020-05-14 at 10.28.59.jpg

 

Firmware is the latest AFAIK: 1.16.1.3_495_1a608c1

 

I'm able to format regular HDDs on the hub, no problem. Still sounds like an Arlo bug though - when something works (as others here say) and the only thing that changes is the firmware - then things go wrong - it is perfectly reasonable to suspect the firmware...

 

Model: VMB4540 | Arlo Pro 3 SmartHub
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Guide
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Hello,

After reading the last messages, I 've tried with success to use a old 2.5 western digital external disk. But as I read a message about formatting , I check the USB key used before the firmware change and I saw two partitions on it. Under Windows10 I remove the EFI partition (see on internet for that using a disk manager or diskpart with caution) and format the key again. Now I've got only one partition and it's working again ...  Miraculous. I hope this can Help

Model: VMB4540 | Arlo Pro 3 SmartHub
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Sensei Sensei
Sensei

@ChrisP33 wrote:

 

But as I read a message about formatting , I check the USB key used before the firmware change and I saw two partitions on it. Under Windows10 I remove the EFI partition (see on internet for that using a disk manager or diskpart with caution) and format the key again. Now I've got only one partition and it's working again ...


Thanks for confirming that. It is a well known "feature" of USB drives. Arlo dislikes partitioned USBs.

 

The same issue also affects other USB functions, such as ReadySHARE on Netgear routers. They also gag at partitions. Can Ethernet NAS work with partitioned USBs?

 

Quite why people expect Arlo to fix issues with is USB drives is beyond me.  But it is always easier to blame someone else than to fix stuff so that it is compatible with Arlo.


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Security Light (X2), Ultra (X2), Doorbell, Chime
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Hi Michael. I confirm with a flash disk, only one partition must be on the disk and it's working now. But I disagree with you about Arlo. All was working before the update of March 31th. I like their system and the IOS App, it's simple to set up following the instructions but... the fact the disk must have only one partition is not as so simple you want to say for everyone. We are not all computer engineer. If I plug a disk or a USB key in the base, this should work. Don't forget that the format option is present in the app so it must format the disk with the good option. 

 

For everyone, you must format your device with only one partition (remove the EFI partition in case ). I did it using W10 under virtual machine 😞 (I'm a Mac user) and the disk management to be sure only one partition is on the disk. I format in ex-Fat (no more simple format in Fat32 under W10) and it working with all the devices I've tried. 

Model: VMB4540 | Arlo Pro 3 SmartHub
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@michaelkenward wrote:

Quite why people expect Arlo to fix issues with is USB drives is beyond me.  But it is always easier to blame someone else than to fix stuff so that it is compatible with Arlo.


You shouldn't take things personally on Arlo's behalf...  I saw it was working before the update in other posts, and after the firmware change it stopped. I've been in IT a long time and basic troubleshooting is to begin with what just changed. I'm new to Arlo and this issue aside, I'm liking the experience so far.

 

Good to know about the single partition thing, thank you.

 

Off to investigate hidden partition removal now... they are there for a reason (which differ by device) so will report back if find out anything new 😁

Model: VMB4540 | Arlo Pro 3 SmartHub
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@Nigel-T wrote:

Off to investigate hidden partition removal now... they are there for a reason (which differ by device) so will report back if find out anything new 😁


Many drives include some built encryption software that can secure some (or all) of the user's files.  That's stored on a small partition.  This has been the case for some years now. 

 

I've never had a problem deleting that partition and reformatting the thumb drive (or USB hard drive/SSD).

 

On the main point, it would make sense for Arlo to change the base firmware to detect the largest partition on the drive, and just use that.

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