Arlo|Smart Home Security|Wireless HD Security Cameras

Second arlo base station being used to extend range

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Auntie64 Aspirant
Aspirant
I have two base stations to extend range. I. Have an annual subscription for my arlo ultra. But my Arlo Pro 3 seems to want separate subscription. I have 5 cameras total. How can I get the 2 cameras on my Pro 3 to be covered under my already paid for subscription on my Arlo Ultra base? It's all under one account, on the same address. And same router. Why does it show up under two different servicea?
Model: VMB4540 | Arlo Pro 3 SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
Guru StephenB Guru
Guru

The camera subscriptions are per-account, so it shouldn't matter that you have two bases.

 

You could try contacting support to resolve it:  https://www.arlo.com/en-us/support/contact.aspx

JamesC Community Manager
Community Manager

Auntie64,

 

When you say the Arlo Pro 3 seems to want a separate subscription, what do you mean? What are you seeing?

 

Arlo Pro 3 comes with a 3 month trial subscription that you will see in addition to your existing subscription from the Ultra kit, but this shouldn't result in any negative impact.

 

JamesC

Auntie64 Aspirant
Aspirant
Any of the cameras put on my Pro 3 show no history. But if I sync the same camera to my Ultra base station history shows up. I only have one account
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