Arlo|Smart Home Security|Wireless HD Security Cameras

RMA process

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Mpeaslee
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So I bought an Arlo 3 a few months ago. One day my unit just stopped connecting. I tried everything to get it working and couldn’t so I decided to open a ticket. After literally months of trying to get the RMA authorization, I was forced to pay extra money in order to get the unit back faster to protect my property. Or so I thought. Even after paying almost $17 I seen that Netgear still hasn’t even shipped a replacement unit. Is this typical? How can customer service be so bad? I have used most of my “free cloud trial” just trying to get a product that works
Model: VMB4540 | Arlo Pro 3 SmartHub
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JamesC
Community Manager
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Mpeaslee,

 

What is your support ticket number? I'd like to take a closer look at your open support case and escalate if necessary.

 

JamesC

Mpeaslee
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Sure thing... it's 7145030

Model: VMB4540 | Arlo Pro 3 SmartHub
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