Arlo|Smart Home Security|Wireless HD Security Cameras
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RMA process

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  • ‎2020-07-05 10:25 AM
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Mpeaslee
Aspirant
Aspirant
‎2020-07-05 10:25 AM
So I bought an Arlo 3 a few months ago. One day my unit just stopped connecting. I tried everything to get it working and couldn’t so I decided to open a ticket. After literally months of trying to get the RMA authorization, I was forced to pay extra money in order to get the unit back faster to protect my property. Or so I thought. Even after paying almost $17 I seen that Netgear still hasn’t even shipped a replacement unit. Is this typical? How can customer service be so bad? I have used most of my “free cloud trial” just trying to get a product that works
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JamesC
Community Manager
Community Manager
‎2020-07-06 10:09 AM

Mpeaslee,

 

What is your support ticket number? I'd like to take a closer look at your open support case and escalate if necessary.

 

JamesC

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Mpeaslee
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Aspirant
‎2020-07-06 10:25 AM

Sure thing... it's 7145030

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