RMA process

[Mpeaslee]

So I bought an Arlo 3 a few months ago. One day my unit just stopped connecting. I tried everything to get it working and couldn’t so I decided to open a ticket. After literally months of trying to get the RMA authorization, I was forced to pay extra money in order to get the unit back faster to protect my property. Or so I thought. Even after paying almost $17 I seen that Netgear still hasn’t even shipped a replacement unit. Is this typical? How can customer service be so bad? I have used most of my “free cloud trial” just trying to get a product that works

[JamesC]

Mpeaslee,

What is your support ticket number? I'd like to take a closer look at your open support case and escalate if necessary.

JamesC

[Mpeaslee]

Sure thing... it's 7145030