×
Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
×
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
×
We are experiencing an outage of our Google service and are working to resolve the issue..
This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
I bought my 5th camera today which is a Pro 3. i have it connected to my base station and see it. The issue is that it detects motion but does not record it. ALL 4 of my other cameras are Pro2 and they have no issue in recording. What am i doing wrong?
A new firmware version was released for vmb4000 and vmb4500 base stations that resolves this issue. Please check your base station firmware version to be sure you received the automatic update. For more information on this release, take a look here:
the other odd thing is that when i click on the camera for live view i get the error that the device is unable to connect, try gain later. but yet all my Pro2 camers have no issue.
my internet speed is 60mb and my wifi is is solid..
i have setup zones and that didnt help. still no recording of video when the camera detects motion. I can see the motion icon turn yellow when i move around .
I bought my 5th camera today which is a Pro 3. i have it connected to my base station and see it.
Did you add it to an existing Pro 2 hub? Is that the VMB4000?
Do you realise that the technology and recording system have changed? The Pro 2 hub does not provide the full capability for a Pro 3 camera. This may give you some insights into what you can expect.
I have the same problem with my Pro 3 camera. It will detect motion, IFTTT triggers work, but nothing gets recorded to the library. This started to happen after the IOS update from 2 or 3 days ago. My Pro 2 cameras work fine. My HUB is VMB4000r3, firmware 1.14.1.2_2916_1fdeefd
I find it really stupid that i can add the Pro3 to my pro2 system and does everything but record. So do to a incident that happened Friday night i really needed this 5th cam to cover a blind spot so I took it back to Best Buy and got a Pro2. its up and recording.
I'm also having the same problem with my Arlo Pro 3. It worked fine for more than a month and then stopped working yesterday. I restarted the base twice still nothing. Then I realised it's recording to my usb flash drive connected to my base but not sending a notification or recording it to the cloud.
I'm also having the same problem with my Arlo Pro 3. It worked fine for more than a month and then stopped working yesterday. I restarted the base twice still nothing. Then I realised it's recording to my usb flash drive connected to my base but not sending a notification or recording it to the cloud.
I’m having the same problem. Added a Pro 3 to the VM4000r3. The Pro 3 isn’t recording to cloud. Can live stream but no library recordings. Checked the USB drive and the recordings are there, but not uploading to cloud even with the premier subscription. About a few hours away from returning the camera for a Pro 2.
I am having the same issue that started this week. I don't have a USB drive hooked up to see if it was reacording there or not. My trial is also up I'm February. I had a similar issue the first week but I deleted all activity zones and it was fine but that hasn't worked this time.
You should call Arlo Support. They are sending me a new camera by Fed Ex because the said my Arlo Pro 3 camera isn't being recognized by the cloud as having a subscription. Let's hope the new camera is ok. Your best bet is to call them because they said I was the first to report the problem and they don't seem to read this forum even though I told them several times others are complaining here.
I received the Arlo Pro 3 replacement camera and it still doesn't work. Contacted Arlo Support again, they said they now realize there is an issue and their engineers are work on it!
Spent an hour with them today and they couldn't fix my issue so they are replacing my camera. They sounded like they were aware of the issue but still didn't have a solution
You'll find that the replacement won't work either unless they come up with a solution by then. I wonder how much money they're willing to waste sending out replacement cameras to temporarily appease customers and stall for time.
I returned my Pro 3 for a Pro 2 and it works beautifully.
The problem is the Pro 3 can’t upload to cloud with the VMB4000 base unit even with a subscription. One can live stream it and record it locally but I guess the Pro 2 base unit is incapable of uploading 2K to cloud. The fix may be to change the firmware to upload the Pro 3 in 1k but then that defeats the purpose of buying a Pro 3 camera. Its gonna need a smart hub.
My PRO3 work prefect on 4000r3 base from Oct - Dec 15th , yes work prefect it upload 2K videos saved in library and also received nearly instant notification (just like my Pro2 camera )
Until 12/15 they came out with a **bleep**ty firmware for our 4000r3 and once updated , Pro3 no longer working.
So the problem is clear enough , is not the hardware on both (since it worked fine for 2 months) and we need to report to Arlo let us downgrade firmware to previous THATS IT
Is everyone who is reporting this issue here experiencing this only when the Pro 3 camera is connected to a VMB4000 base station? Is anyone experiencing this when the Pro 3 is connected to a different base station/SmartHub?
The only new thing I did was I toggled on auto zoom & tracking. ((settings >my devices > (Arlo Pro 3) > Video Settings > auto zoom & tracking)).
The Arlo Smart motion alerts (ie People, animals, vehicles etc ) are also on.
The Arlo Pro 3 in my system is now properly sending notifications and motion triggered events are now showing up in the cloud library. The only caveat is the Arlo Pro 3 now tracks any movement which may not always be desired.
I personally believe this is a backend issue with the Arlo Cloud Services.
