We have both restarted hubs with no change.
These are not cheap cameras and i feel like I've purchased cheap!
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@Kaynadian I have seen posts about about interference from robot vacuums on devices and can picture that. I never had the motion at base notification but I thought it was fixed for some that were getting it.
Thank you! I put my robot vacuums at spots that I didn't think would interfere with my cameras (far away), and I checked the internet connection and was fine (but again, not a pro at this). It isn't close to my base station (completely different floor). I have a week of little to no issue until this morning.
I thought the base notification was fixed too, but I had the issue on Saturday morning.
Do your cameras ever miss motion or any issues? May I ask what your internet speed is? I'm just trying to figure out to make sure it's not my internet speed issue.
No issues but some quirks once and while. The problems I had like activity zones have been resolved , yea not perfect and I may miss a recording rarely. My internet goes down for about 5 minutes several times a day and that is usually the problem. I get the amber death light but all internet is down and it comes back. My download is 300 and upload is 12 but varies.
Thank you! My download is around ~200 mbps and like yours, my upload is variable. Could range around ~50 to ~100 mbps. But I have had lower than 50 mbps upload. Thanks for the note! Will keep an eye out and see. I had a pretty good week last week and then the base notification issue started Saturday, and this morning that camera just decided it wasn't going to notify me at all. Would rather see the base notification issue than no notification/recording!
Are you sure your Arlo smart prescription hasn't run out? Just incase that's why nothing records now.
Arlo actually contacted me after reading my posts, I had all the evidence in terms of videos and sent them to them, but guess what? When I renewed my membership all my past videos disappeared!!!!!
I'm at my Whit's end with this system
A high-speed Internet connection to sustain the following average bandwidth use per camera:
Arlo Ultra cameras: 3 Mbps upload per camera
Arlo Pro 3 and Video Doorbell: 2 Mbps upload per camera
All other Arlo cameras: 1 Mbps upload per camera
An Internet router with an available Ethernet port if you are using an Arlo SmartHub or base station.
My free trial expired Saturday, so I signed up with paid subscription on Friday. But Saturday I started having the base notification issue. Then today, that base notification disappeared (and that camera just decided it wasn't going to notify me at all). So, nope, I moved to the paid subscription a day earlier to ensure it continued.
Me too! I feel like this is testing my patience. Did Arlo fix your issues though? (other than your previous videos that I'm sorry to hear disappeared :()
Paying for a service I promised myself I wouldn't pay for until it's working but feel I have no choice! We should at least be reimbursed for this.
I had one of my cameras to stop recording also Sat., I could make it record manually but that's all. I went into the mode/rules setting and deleted that camera then reinstalled it. Everything works fine now.
Can't believe I'm actually having to pay for this service!!!!!!!!
It seems that you've made the list...…….. either the do not call or the ignore list.
All joking aside, I feel that they rushed this camera to market without doing all the needed testing and are using us to help trouble shoot everything. Or maybe this is their 1st attempt at a camera after being split off from netgear. Either way it seems that they have a real lemon with this one so far.
I found that I got more false notifications and missed things with the smart feature off. Also most but not all of my base station notifications came with the smart feature turned off. I have nothing but people set for my notifications but still get a lot of motion notifications also, mainly at night.
I have also noticed that I miss all small animal recordings at night. It only records my cats during daylight or dusk hours even when I know that they have been in front of one of my cameras.
@Shaun1234 Try asking JamesC from Arlo to give you a status update to your case number. I had to do that about 2-3 times and then the agent would automatically follow up more frequently via phone and email.
@K80Shooter Same here! I noticed it is missing small animals too (lol where I live we have a herd of rabbits all the time running around in the evenings). When I tried turning off smart for one camera, it completely ignored everything ranging from people, rabbits, dogs, wind, everything despite the sensitivity at 100.
In short, I agree, I think this camera was rushed. Either the camera, or the base updates/cloud updates. I had Arlo Pro 2 before, and I thought it was good (unless it had issues that I missed which I am now skeptical about). I upgraded to the Pro 3 as I wanted the light during the evenings.
For me, I experience the delay in night vision (i.e. first few seconds are dark then the light comes as soon as it detects motion to record). I have noticed that one of my cameras is located in a spot where it is ultra dark, so unless the light is on, it's impossible to see far. But at another spot, without the light, it functions normally (i.e. you can still see black and white). So I think this may be normal? It was like that for my Pro 2s too, and was dependent on where I put the camera.