Not Receiving Push Notifications

[TxMade]

I am intermittently receiving push notifications for new items recorded in my library.  I did receive them consistently  the first few hours after I set up the cameras, but have only received only one push notifications since, even though I can see many recordings in my library. 

I consistent email notifications, but not push notifications for items recorded.  The only consistent notifications I receive are for allowing a new device to log into my ARLO account.  

The cameras are located in a vacation home, so I am not there to remove the batteries and restart the cameras.  I was on the phone with tech support for 3 hours yesterday without resolving this issue.  

Any help would be greatly appreciated.

Thanks!

[TxMade]

For reference, the ARLO app version I have is 2.18.1 and software version in my iphone is 13.6

[JamesC]

TxMade,

Are you logging out of the app? To receive push notifications, you must be logged in to the Arlo mobile app on your mobile device.

JamesC

[TxMade]

I may be logged out of the app?  I am not sure how to remain continually logged in.  The app seems to log itself out if you leave the app closed for a while to use other applications on your phone?   

[jguerdat]

Don't select the logout option. Simply background the app when not using it.