Local Recordings Not Available in Library

[ericjohnson1313]

All of a sudden my video recordings are not available in my local storage library.  This is for all cameras and doorbell.  I have rebooted, reset, etc and nothing is allowing the recordings to be seen in library.  When i remove the USB device and check on computer they are all on there but just cant view them in app.  Any ideas?

[jguerdat]

Reboot the phone and reinstall the app.

[JamesC]

ericjohnson1313,

For content to be viewable from the Arlo library, you must have a subscription to Arlo Smart. Do you have an active Arlo Smart subscription?

JamesC

[dcfox1]

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@JamesC wrote:

ericjohnson1313,

For content to be viewable from the Arlo library, you must have a subscription to Arlo Smart. Do you have an active Arlo Smart subscription?

JamesC

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Did something change that you need a sub for Local storage viewing in the App with a Smart Hub? He was talking about Local unless he is confusing it with Cloud.

[ericjohnson1313 · Accepted solution]

Thanks for the replies everyone...yes it is local (not cloud) and wasn't showing up for some reason all of a sudden.  I ended up deleting the app, removing the cameras, rebooting the phone, and re-setting up everything and it appears to be working now.  I appreciate the help!