Arlo|Smart Home Security|Wireless HD Security Cameras
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Joe737
Aspirant
Aspirant

Hi,

 

Pro 3 Camera setup.  Arlo version 4.0.1_28499 Released 12-01-2022.   App crashes on Samsung 8 inch tablet Android 11 when camera is live and I tap the icon on the screen to rotate to landscape mode.

 

Question:  When will there be a fix?

 

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Joe737
Aspirant
Aspirant

@ JamesC - Update today 12-11-2022 fixed the tap to landscape mode crash.  Thanks.

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MorgArlo
Initiate
Initiate

Updated on android 8. App  not opening. Uninstalled. Cleared data cache plus restarts. Nothing has worked. Can we get previous version back until this is resolved by developers. 

twall
Aspirant
Aspirant

I am having the same issue on my Samsung Galaxy Z Fold 4 (Android 13, One UI v5).  Arlo app version 4.0.1_28499, 12/1/22 crashes when I try to view a camera full screen.  This was not an issue before the latest update.

JamesC
Community Manager
Community Manager

The development team is investigating crash reports from some users using Android devices. I will provide an update once I have more information to share with the community.

 

JamesC

Joe737
Aspirant
Aspirant

@ JamesC - Update today 12-11-2022 fixed the tap to landscape mode crash.  Thanks.

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