Latest update Version 4.0.1_28499 crashes Arlo app on Tablet

[Joe737]

Hi,

Pro 3 Camera setup.  Arlo version 4.0.1_28499 Released 12-01-2022.   App crashes on Samsung 8 inch tablet Android 11 when camera is live and I tap the icon on the screen to rotate to landscape mode.

Question:  When will there be a fix?

[MorgArlo]

Updated on android 8. App  not opening. Uninstalled. Cleared data cache plus restarts. Nothing has worked. Can we get previous version back until this is resolved by developers. 

[twall]

I am having the same issue on my Samsung Galaxy Z Fold 4 (Android 13, One UI v5).  Arlo app version 4.0.1_28499, 12/1/22 crashes when I try to view a camera full screen.  This was not an issue before the latest update.

[JamesC]

The development team is investigating crash reports from some users using Android devices. I will provide an update once I have more information to share with the community.

JamesC

[Joe737 · Accepted solution]

@ JamesC - Update today 12-11-2022 fixed the tap to landscape mode crash.  Thanks.