Arlo|Smart Home Security|Wireless HD Security Cameras

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FR8638
Follower
Follower

Have changed Ethernet wire,  have disconnected from internet, and restarted many times.  Chats have not resolved.  Have not uninstalled as yet. Equipment 3 years old.  System down for several days.  Any further suggestions.

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @FR8638 

 

Were you able to reach out to the support team? Did you happen to have a case number?

djgrif
Aspirant
Aspirant

I have same hardware and same problem. I too have tried everything except a reset. Have you found a resolution to the problem?  Thank you for any help!

ShayneS
Arlo Moderator
Arlo Moderator

@djgrif 

 

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.

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