Arlo|Smart Home Security|Wireless HD Security Cameras

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FR8638
Follower
Follower

Have changed Ethernet wire,  have disconnected from internet, and restarted many times.  Chats have not resolved.  Have not uninstalled as yet. Equipment 3 years old.  System down for several days.  Any further suggestions.

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @FR8638 

 

Were you able to reach out to the support team? Did you happen to have a case number?

djgrif
Aspirant
Aspirant

I have same hardware and same problem. I too have tried everything except a reset. Have you found a resolution to the problem?  Thank you for any help!

ShayneS
Arlo Moderator
Arlo Moderator

@djgrif 

 

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.

OneStopDecals
Aspirant
Aspirant
Remove the hub from your account and then re-add it - worked for me.
DJArlo
Tutor
Tutor
When you remove/re-add the Hub, did you lose all of your connected devices/cameras, custom camera and Mode settings, and local storage library recordings (via the app)?
jguerdat
Guru Guru
Guru
You don't lose the local recordings (you would have to set that up again, however) but everything else would be as if you just installed the system new.
DJArlo
Tutor
Tutor
Well, the question is whether I would still access the recordings from the App Library. If I delete/re-add the device, will the app still associate the camera with its previous recordings?
jguerdat
Guru Guru
Guru
You previously asked if the local storage recordings would be lost and I answered that. You're now asking if cloud recordings would be lost to which the answer is no, they will not be lost since the system tracks them by serial number of the camera.
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