Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 12 Replies
  • ‎2022-08-19 07:52 AM
  • 1806 Views
  • 0 Likes
  • 4 In Conversation
Plank22
Aspirant
Aspirant
‎2022-08-19 07:52 AM

Hello, New subscription but getting the following error. Battery is full and it is connected to power.

 

Got "CVR is currently disabled" error message for not connecting to AC power?

Labels:
0 Likes
Reply
Message 1 of 13
1,806
12 REPLIES 12
Dannybear
Master
Master
‎2022-08-19 11:06 PM
What app are you using when you get the error message, arlo mobile app or using the arlo web portal in pc browser?
0 Likes
Reply
Message 2 of 13
1,787
Plank22
Aspirant
Aspirant
‎2022-08-20 10:49 AM

App, I do not see that issue though browser but the camera is also not recoding at all. Why?

0 Likes
Reply
Message 3 of 13
1,765
StephenB
Guru Guru
Guru
‎2022-08-20 12:04 PM
@Plank22 wrote:

App, I do not see that issue though browser but the camera is also not recoding at all. Why?

Are you using the outdoor charging cable, or the indoor one to supply power?

 

You need the outdoor (9 volt) charger for this with the floodlight.

0 Likes
Reply
Message 4 of 13
1,760
Plank22
Aspirant
Aspirant
‎2022-08-20 05:57 PM

Outdoor.

0 Likes
Reply
Message 5 of 13
1,753
StephenB
Guru Guru
Guru
‎2022-08-21 03:42 AM
@Plank22 wrote:

Outdoor.

Are you seeing the normal lightning bolt on the battery icon?

 

Was CVR ever working correctly with the camera?

0 Likes
Reply
Message 6 of 13
1,744
Plank22
Aspirant
Aspirant
‎2022-08-21 07:43 AM

I do not see the lighting bolt on this camera. All others yes. No just signed up for the service on this camera 

0 Likes
Reply
Message 7 of 13
1,740
jguerdat
Guru Guru
Guru
‎2022-08-21 07:54 AM

If no lightning bolt in the battery icon, the charger isn't connected or is faulty. Try wiping the contacts on both the cable and the camera and then try wiggling the connector as it snaps into place. Ya gotta have that lightning bolt for CVR to work.

0 Likes
Reply
Message 8 of 13
1,737
Plank22
Aspirant
Aspirant
‎2022-08-21 08:01 AM

How can that be if the battery is at 100%?

0 Likes
Reply
Message 9 of 13
1,734
jguerdat
Guru Guru
Guru
‎2022-08-21 08:07 AM

Ah, the icons seem to have changed over time with a full battery not showing a connection. You might want to test this by disconnecting power and triggering a bunch of recordings and live viewing so the battery depletes some. Then connect power again to verify.

 

In addition, check Settings, Subscription to verify that the camera is actually enabled for CVR.

0 Likes
Reply
Message 10 of 13
1,731
Dannybear
Master
Master
‎2022-08-21 01:57 PM
Don’t rely on the arlo web app for battery status icons or percentages, it has issues.

Use the mobile app.
0 Likes
Reply
Message 11 of 13
1,724
Plank22
Aspirant
Aspirant
‎2022-11-02 03:08 PM

This still is not working. What 9 volt charger do I need and cable? Part numbers please

0 Likes
Reply
Message 12 of 13
1,453
StephenB
Guru Guru
Guru
‎2022-11-02 04:56 PM
@Plank22 wrote:

This still is not working. What 9 volt charger do I need and cable? Part numbers please

The charger is integrated into the cable.  The end of the part number (the NAS bit) might be different if you are not in North America.

0 Likes
Reply
Message 13 of 13
1,446
Discussion stats
  • 12 Replies
  • ‎2022-08-19 07:52 AM
  • 1807 Views
  • 0 Likes
  • 4 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.