Firmware bug I cannot connect Pro 3 after update the firmware 1.21.0.0_1377_a58d08a

[KitWong]

I cannot connect Pro 3 after update the firmware 1.21.0.0_1377_a58d08a

[jguerdat]

Start by rebooting your hub. If that doesn't help, remove the camera from your account, use the following procedure to reset the camera and add it back in normally.

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[KitWong]

I have tried to troubleshoot the issue step by step, including rebooting the hub and resetting the camera. However, I am still unable to resolve the problem.

[jguerdat]

If you have a subscription of any sort, use Settings, Support (Center) to select your camera and start talking to official support.

[KitWong]

Do it mean I cannot get any supporting if they haven't a subscription 🙄 

Honestly I used the camera over a year without any problem before update the firmware....

[StephenB]

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@KitWong wrote:

Do it mean I cannot get any supporting if they haven't a subscription 🙄 

Honestly I used the camera over a year without any problem before update the firmware....

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Phone support requires a subscription or a camera still under warranty (which is 1 year in most places).