Can't watch recorded video on desktop (windows 10)

[DFH3]

Hello,

When trying to watch recorded videos on desktop (Windows 10) using Edge or Chrome it indicates: 

  This video is not able to play in your browser.  Please download to view.

After downloading (as an .mp4) it says it can not open - need to purchase HEVC extension - is this common? 

Thank you!

[K80Shooter · Accepted solution]

I have an older computer that sometimes I can play them without downloading and sometimes I cant. It seems that one update will fix it then the next it messes up again. I purchased the 4k hevc video extension from Microsoft for .99 cents I think. You can then download and play. Some say they can watch without downloading after the purchase but I cant. 

I have a newer laptop that plays them just fine without downloading.

Both of mine are windows 10 and edge. With the older browser everything worked just fine.

[jguerdat]

Once downloaded, use the free VLC to view them. Browsers don't have the licenses for the 2/4k codecs needed to view them directly. The latest Edge with hardware support (as noted above, new hardware) can play them but that's about it.

[DFH3]

Thanks you - this worked!

[DFH3]

Thank you!