Aro Pro3 camera will connect to base, but no video connection.

[TheLoneXY]

I have a 3 camera Arlo Pro 3 system.  2 cameras work as expected. 
Camera 3 just stopped detecting motion and connecting to video feed.  On the "Position your Arlo Camera" step of the ios Mobile add device screen, the "video bandwidth just spins and says connecting.  I am within 2 feet of the base station. 

I have connected Arlo support, we tried all official ideas. drop and re-add device. Factory reset.  I have purchased a new battery.  All have yield same results. 

I am reaching out to community for some possible ideas.  I am 3 weeks past my warranty date, how convenient.  So I am left with buying a new camera, or finding a ad-hoc fix for this.

I am open to just about anything.

[Pslaboch]

This is my second post which by the way is a year later with the same issue.  The only thing I can add is that I got a battery alert that it was below 15% but I have them on solar chargers.  Never had a low battery alert before. 

[Balenz1]

I have the Pro 3 system with the base and have been dealing with this for about a year now. The first of the three cameras failed shortly after warranty time was up. I tried everything listed in here and other areas of the forum with no success (Software updates, Factory reset of Hardware, remove and reinstall, etc., etc.). In the end, I put the defective camera away and relocated a camera from elsewhere that was not as important to me for the house. Now I have had the second camera fail. Exact same challenges. It lights up, clicks, charges, shows battery status and everything else in the App. What it doesn't do is provide any type of image or video in any of the areas. Just shows connecting until it times out. My neighbor has a full ring system and has only had one problem. He said they took great care of him in helping with the problem. I am thinking Arlo is too big to worry about our issues that seem to be created from their planned obsolescence. Two years out and 33% of my cameras are still working. I think what’s most frustrating for me is that this seems to clearly be a software issue. Overall I like the design of the cameras, their mounting options and the APP functionality but if they cant keep these things running for a reasonable lifespan then it’s hard to want to remain a customer of theirs. If anybody has found the magic is for this it’d be much  appreciated. 

[djmeister]

Biggest con ever do not buy this rubbish you might as well throw £1000 in the bin 6 months battery lucky if you get 6 days after 6 month no WiFi no fix just a waist of money should be taken of the market

[idahobountyhunt]

I have 6 of them and at two different location, and I purchased them 1 year apart. The funny thing I have all of mine on solar panels. The camera said it was not charging, pulled it down and tested the solar panel and it was sending out 8.3 volts. manually charged the Camera and nothing, all the same issues as others have posted. I have reset the base and the cameras with no change. The cameras work part time and then nothing.

Funny thing the system at my other home has one camera doing the same thing. It makes me wonder if the batch or batch design has a flaw. I would hope that they stand up behind their product. Or it is time for the stockholders feel a pinch and people start selling their stocks.

[VCruz]

I work in IT and I thought it was something related to my network but then I just ended up joining this forum. What a shame to find out about a faulty product and a company that doesn’t stand behind their products. We the consumers demand better service and quality. 

I’m highly considering joining the competition. 

[rodneyoliveira]

Hey guys. I discovered the problem, I will report how I arrived at the solution and what it was.

Introduction
I live in Brazil and here stores don't sell Arlo systems, a long time ago I bought a used Arlo Pro kit with a VMB4000 base and I've always used it without any major problems. Now my wife is pregnant and we decided to add more cameras to monitor the child in the future and people who can eventually work from home. I found an Arlo Pro 3 kit with a VMB4540 base and bought it. To my surprise, the system was not working properly with the same problems reported.

Detection of the source of the problem.
I turned on the system and configured the cameras but it always showed that the signal from the cameras was bad and when I managed to transmit the video, it had terrible quality and it stopped.
After several tests I was convinced that the problem was the VMB4540 base because when connecting to the old VMB4000 base the problem magically did not occur.
I was suspicious of the radio signal from the base but using an app to check, the signal was strong.
Then I remembered that when turning on the base for the first time, it updated and connecting the camera pro 3 to the vmb4000 base it also updated.

Summary and solution
The VMB4540 base is not providing firmware updates to the cameras and that is why they stop working.
The VMB 4000 base provided the necessary upgrade and the Arlo Pro 3 returned to operation on both bases.

I don't know how to force an update on the VMB4540 base.
But that was the problem. lack of firmware update on cameras.

I hope the story wasn't too confusing and I hope it helped!

Note: I'm translating the text in the translator, sorry if there are any errors.