Camera connected but not viewable in live view in app or computer

[TheJeff]

I have one of 3 cameras not working correctly. I have reinstalled, reset, renamed, and anything else but when I try to view it I get one still image then it hangs there. if I stop the view then try to restart i get the spinning connecting circle. It is sitting 2 feet away from the base currently.  I read a lot of comments that the recent firmware update is the culprit?

[jguerdat]

People like to blame firmware when it's not always the case. Have you used the app to go to Settings, Support? Choose your camera and scroll down to Contacts to see what official support may offer.