Re: Arlo pro 3 not recording to library
I am on 2 x Pro2 camera with Pro2 Base station VMB4000r3 and I just added Pro3 camera into the family, it came with 3 months free trial plan and I m on that , I’m on all default mode when im on ARMED it detected motion BUT it never record any footage in library?????? 99 times out of 100 times I got BLANK no videos in library and there was 1 time I got this at below screenshot with a X button but cannot play
I’m Extremely disappointed of Pro3 and I might return entire products switch to another brand
Please help me 😞
I would have to agree. I found this on another thread.
It works but now footage on the cloud is not recording in 2k.
Thanks for the confirmation and detailed information on the issue. I've opened and escalated a ticket on this. I will provide more information as soon as I am able.
You're welcome for the work around AnnLou and Phildoc.
Yes the resolution is limited to 1080.
I just hope this is only a temporary fix until Arlo support figures out the bug and corrects what ever issue it may be.
JamesC, it does concern me that I did open a formal case with tech support, was assigned a ticket number last Saturday and have heard absolutely nothing from anyone at support.
Warm Regards and Happy Holidays
Let's hope that after the first means early January.
So here's my problem with my Arlo Pro 3 camera not recording.
I had my Arlo system with 5 pro cameras and local USB backup originally and everything worked great. I decided to add a new Arlo Pro 3 camera to my system. I added the new Pro 3 camera and it worked great. I was pretty happy with how smooth everything went. Then for some reason on December 22nd the last video I ever got from my Pro 3 camera was at 6:37pm CST. Since then I see no more recordings from my Pro 3 camera. Probably just a coincidence, but earlier on 12/22 around 3pm CST, I had added an Arlo video doorbell to my system, but from 3pm until 6:37pm, I had everything working and was getting video recordings from everything.
So now my Pro 3 camera will:
- It will sense motion, I can see it on the devices page.
- It will sense motion and turn on the led light.
- I can watch live video from the camera.
- I can manually take a picture and they show up in my library
- I can manually record videos and they show up my library.
Now if only it would sense motion and record it to my library.
What's everyone's favorite workaround to try to get the camera to record?
I dont know who works for arlo on their technically team but something always doesnt work when they update stuff! I am still waiting on a fix to be able to add and remove cameras to the old CVR plan that I am still on. They removed the managed cameras status section and added manage cameras which doesnt let you manage the CVR cameras
Anyways that and the lack of recording for the Arlo Pro 3 is extremely frustrating
It seems as if Arlo really doesn't care about this problem they have created. Wish they would reply to these postings with some news or updates. I'll give them a week to get some progress before I return my new Pro 3 camera. No reason to keep it if it doesn't work as intended.