Arlo|Smart Home Security|Wireless HD Security Cameras

Activity Zone and Schedule are not working

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Aspirant
Aspirant

My camera's activity zones still don't work ... they are junk and Arlo's customer service is HORRIBLE.  Are they located in China?? 

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Apprentice
Apprentice

I will say it again till I am blue in the face. These cameras are horrible, the Pro3 is the worst camera Arlo has ever made. I am waiting over 3 months for James or anyone in support to get back to me. Support is in the Phillippines and all they do is type in whatever you are asking into a computer and if there is no answer they tell you it wii be escalated to tier 1. What a joke they are. No one there has a clue what a camera even is.

Model: VMC4040P | Arlo Pro 3 Wire-Free Camera
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Aspirant
Aspirant
My activity zones won’t work either. How’d you fix it?
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Aspirant
Aspirant
I don’t think there is a fix available. Phone Support can’t help and is a waste of your time. Some people say it’s an issue with the camera itself. I’m not sure. I ended up canceling my subscription and repositioned my cameras so activity zones are not relevant. No use in paying for something that doesn’t work.
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Aspirant
Aspirant
Activation zones on new Arlo 3 do nothing and I get a billion notifications. Joining the thread in the hope that Arlo find a resolution. Without the activation zone the product is way to inferior to what it should be.
Model: VMB4540 | Arlo Pro 3 SmartHub
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Aspirant
Aspirant

The fact that this is months old and we are still having issues with activity zones is absolutely frustrating...

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Aspirant
Aspirant
I’m at my wits end. No matter what happens, activity zones NEVER worked. I only want it to record on my SD card just the activity zones. What’s the point of having a security camera when every single other product out there has this super basic feature that works? This is utterly pathetic on Arlo’s part.

Support is nonexistent, and I’ve tried every single supposed solution and nothing works.
I have the Ultra Smarthub, and the Arlo Pro 3 with the latest firmware updates; and it’s been a colossal waste of time and money.
Model: VMB5000 | Arlo Ultra SmartHub, VMC4040P | Arlo Pro 3 Wire-Free Camera
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Aspirant
Aspirant

This "company" is a JOKE!!!  I'll be smashing my camera's very soon.  

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Aspirant
Aspirant

I have the same issue, i'm been bombarded with notifications of "movement", every single cat, car of leaf gets me a "movement" notification though i've selected to get only a notification when it detects a person. Activity zones do really nothing and changing the sensitivity of the camera has no influence at all. What is happening here??? 

Model: VMB4540 | Arlo Pro 3 SmartHub
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Aspirant
Aspirant

You don't and Arlo can't.  Send them back if you can. 

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Community Manager
Community Manager

Arlo recently deployed a cloud update enhancing Activity Zone accuracy. This should improve the experience for users reporting symptoms of motion detection alerts and recordings occurring outside of their defined Activity Zones. We are continuing to monitor Activity Zone behavior and will provide additional enhancements in the coming weeks.

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Aspirant
Aspirant
Hi,

Are you referring the update for the app or the base station ?
If it’s a base station, how do I update it ?
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Community Manager
Community Manager

linuxtech,

 

This was not a firmware or app update. The update was on the cloud and is automatic, no user interaction necessary.

 

JamesC

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Aspirant
Aspirant

OK, thank you for the feedback. Will report back.

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Luminary
Luminary
This morning, for the first time in months, I had an event of a vehicle moving clearly through an activity zone that was NOT recorded in the cloud, and no notification.
Model: VMB4540 | Arlo Pro 3 SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
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Luminary
Luminary
I have an Arlo light that triggers a Pro 3 when it detects motion. This type of motion has never resulted in a video in the cloud, though it does store locally.
Now in addition to local storage, I am getting a notification, though still no storage in the cloud.
This is doubly annoying to my wife. Though she gets a notification, she cannot see a video in the cloud. She also can't see one locally as Arlo has chosen NOT to allow sharing of local storage.
Hopefully Arlo views these as bugs and not features.
Model: VMB4540 | Arlo Pro 3 SmartHub, VMC4040P | Arlo Pro 3 Wire-Free Camera, ALS1101 | Arlo Security Light
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Luminary
Luminary
Another incident today of a vehicle arriving, recorded locally but no notification and no recording in the cloud.
2 minutes later the vehicle left on exactly the same route and produced a notification and a recording in the cloud.
My observation is your latest 'update' has reintroduced inconsistency in detection that I had not seen in months.
Model: VMB4540 | Arlo Pro 3 SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
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Aspirant
Aspirant

Ok, it seemed to have momentarily worked (or only works during the night time?); but now it's definitely not working.

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Aspirant
Aspirant
Chat with support twice in the last week. They said the team is fixing the issues and updates are coming soon. Is there a concrete date and details of what is being fixed? Thanks.
Model: VMB4540 | Arlo Pro 3 SmartHub, VMC4040P | Arlo Pro 3 Wire-Free Camera
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Luminary
Luminary
You will receive no information and no updates on your issue. You can call them and ask. They will tell you it has been passed to the next level. That is the end of it for you.
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Aspirant
Aspirant

It’s still not work Mr James, no improvement whatsoever. Horrible experience with a set that is not cheap.

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Aspirant
Aspirant
Isn’t it illegal to advertise something that does not work at all?
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Aspirant
Aspirant
Ok it’s getting worse this morning. As oppose to sending me too many notifications. It did not record video nor sent me notification when someone enter activity zone.
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Community Manager
Community Manager

If you're still experiencing an issue with Activity Zones. I encourage you to contact the Arlo Support Team to further investigate the issue. You will find several options for contacting support in the provided link.

 

JamesC

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Apprentice
Apprentice

Hey everybody. Don’t even listen to James. He promised to help me with this same problem months ago. I even sent him a video of what was going on. He promised to give the video to support. Well I never heard from support and haven’t in a couple of months. I have contacted support at least 10 times and every time was told it has been escalated to tier 1. Well tier 1 must be on Mars because I have never gotten a reply or answer from them and never received anything from James other than to say he escalated my case with video. I finally returned cameras to Amazon. I bought an ultra to go along with my other 6 cameras and doorbell camera. Everything is working fine with no help from Arlo. Just my 2 cents.

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