Pro 3 floodlight magnetic charging cable camera goes off

[Raul1018]

When I use the magnetic charging cable the pro three floodlight camera goes off

[StephenB]

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@Raul1018 wrote:
When I use the magnetic charging cable the pro three floodlight camera goes off

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Are you using the indoor cable or the outdoor cable?

[Raul1018]

I’m using a 25ft Outdoor magnetic cable

[JamesC]

Raul1018,

Are you using an official, Arlo branded charging cable or a third-party brand?

JamesC

[Raul1018 · Accepted solution]

Yes, I just check the magnetic outdoor cable that I was using, it was a third-party. I just received a genuine arlo outdoor magnetic cable and the problem is solved. Thank you all.