My floodlight went offline and is not reconnecting. I have the slow flashing blue light. Reset with sync button did not work. I bought the floodlight at Best Buy so it is not being recognized on my Arlo account so I cannot even sign up for one of their security plans to get live support.
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I'd recommend making sure the battery is fully charged and try the factory reset procedure described above again. Go through the onboarding as if the camera was new and report your results. Are you still experiencing the same issue?
I've opened a support ticket on this issue, you can follow up on this ticket using help center within the Arlo Mobile app.
An agent should be reaching out to you soon to gather more information.