Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Pro 3 floodlight magnetic charging cable camera goes off

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Raul1018
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Aspirant
When I use the magnetic charging cable the pro three floodlight camera goes off
Model: VMB5000 | Arlo Ultra SmartHub
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Raul1018
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Aspirant
Yes, I just check the magnetic outdoor cable that I was using, it was a third-party. I just received a genuine arlo outdoor magnetic cable and the problem is solved. Thank you all.

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StephenB
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@Raul1018 wrote:
When I use the magnetic charging cable the pro three floodlight camera goes off

Are you using the indoor cable or the outdoor cable?

Raul1018
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I’m using a 25ft Outdoor magnetic cable
JamesC
Community Manager
Community Manager

Raul1018,

 

Are you using an official, Arlo branded charging cable or a third-party brand?

 

JamesC

Raul1018
Aspirant
Aspirant
Yes, I just check the magnetic outdoor cable that I was using, it was a third-party. I just received a genuine arlo outdoor magnetic cable and the problem is solved. Thank you all.
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