Arlo Pro 3 Floodlight Install Issue with lock screw
I have been trying to install the Pro 3 floodlight today with no luck. I couldn't line up the lock screw properly and when I turned the housing there was no click. After several attempts, I realized that the lock screw wasn't lining up with the bottom hole properly. Now, the lock screw is stripped. I believe that it came inserted in the housing incorrectly, I was never able to screw it all the way out. It was loose initially but then past a certain point it would just be stuck (unless that it how it is designed).
Can I purchase a new housing or a new lock screw (assuming I'll be able to remove it at all).
This is incredibly frustrating for a single female with a need for a security camera asap.
Thanks for any tips.
If you bought it a Amazon and are within 30 days they have an easy return/exchange policy you can do online. Even so it has a 1 year warranty with Arlo since Amazon is an authorized dealer.
Can't answer you last question as I do not have the Floodlight version.
EDIT: Amazon now has until Jan 31 to return on most items if bought recently.
Another option: take the whole bracket into an Ace hardware and ask if they can find a screw that will work. The reason I say Ace hardware is that they usually have a lot of specialty hardware and knowledgeable folks eager to help. A larger sheet metal screw with tapered threads might bite into the plastic well enough to lock it into place.
I agree that the setscrew is a weak point in the design.