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- Re: Arlo Pro 3 Floodlight Install Issue with lock ...
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I have been trying to install the Pro 3 floodlight today with no luck. I couldn't line up the lock screw properly and when I turned the housing there was no click. After several attempts, I realized that the lock screw wasn't lining up with the bottom hole properly. Now, the lock screw is stripped. I believe that it came inserted in the housing incorrectly, I was never able to screw it all the way out. It was loose initially but then past a certain point it would just be stuck (unless that it how it is designed).
Can I purchase a new housing or a new lock screw (assuming I'll be able to remove it at all).
This is incredibly frustrating for a single female with a need for a security camera asap.
Thanks for any tips.
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So after I finally decided to just get an under the eaves mount, I figured I had nothing to lose if I accidentally broke the mounting plate that came with the cameras. Using pliers to get a good grip on the screw, I was able to snap it it into place. Turns out that is the issue. Nothing wrong with plate, I was just too hesitant to apply enough force (and needed a better grip than screwing it on with my hands).
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The fastest thing may be to swap at the store. Otherwise use the Contact Support link at the bottom here to see if they'll send you one.
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Do you know if the lock screw comes out? It seems to have two small metal plates or washers on either side of the housing.
Thanks
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If you bought it a Amazon and are within 30 days they have an easy return/exchange policy you can do online. Even so it has a 1 year warranty with Arlo since Amazon is an authorized dealer.
Can't answer you last question as I do not have the Floodlight version.
EDIT: Amazon now has until Jan 31 to return on most items if bought recently.
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Another option: take the whole bracket into an Ace hardware and ask if they can find a screw that will work. The reason I say Ace hardware is that they usually have a lot of specialty hardware and knowledgeable folks eager to help. A larger sheet metal screw with tapered threads might bite into the plastic well enough to lock it into place.
I agree that the setscrew is a weak point in the design.
Good luck
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So after I finally decided to just get an under the eaves mount, I figured I had nothing to lose if I accidentally broke the mounting plate that came with the cameras. Using pliers to get a good grip on the screw, I was able to snap it it into place. Turns out that is the issue. Nothing wrong with plate, I was just too hesitant to apply enough force (and needed a better grip than screwing it on with my hands).
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Yes, you're right! I had to get a friend's husband to come over and he had the same trouble. Finally he was able to use a tool to help turn and lock into place. So frustrating!
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