Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro 3 Floodlight

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Tutor
Tutor

Floodlight wont turn on when motion is detected. Have tried to adjust settings and rules, but no success to get the floodlight to turn on when motion is detected. The floodlight will turn on when manually activated.  Thanks for any suggestions or fixes.

Model: FB1001 | Arlo Pro 3 Floodlight
Guru Guru
Guru

Assuming you've selected the floodlight to be turned on in your rules and that it's actually dark outside, I'd start by removing and reconnecting the floodlight.

Tutor
Tutor

Tried removing/reconnecting the floodlight from the base station again, but does not illuminate when motion is detected.

Model: FB1001 | Arlo Pro 3 Floodlight
Community Manager
Community Manager

Ladybug1281,

 

Is it dark where you're testing this? If not, the LED panel will not engage if the surrounding area is already sufficiently lit.

 

For more information on this, take a look here: What is the Dusk to Dawn sensor setting?

 

JamesC

Tutor
Tutor
Very dark. Checked the dusk to dawn settings. Still no illumination.
Model: FB1001 | Arlo Pro 3 Floodlight
Guru Guru
Guru

Swap at the store or use the Contact SUpport link at the bottom here.

Aspirant
Aspirant

i've been told that the ability of the light to turn on is part of the Arlo Smart subscription now.   I had the same problem.   When I attached an active smart subscription to it, it started working again. 

Tutor
Tutor
Thanks for the reply and info. Arlo customer service has not communicated this change to me; is that your source or elsewhere? Poor form by arlo to change the terms of service after purchase if so.
Aspirant
Aspirant
a support chat rep from Arlo said that. i was trying to get another rep online to verify but the chat function became unavailable.
Tutor
Tutor
Thanks much - that is good info. Take care
Aspirant
Aspirant

Mine does the same thing, 4 months old. Really pissed. You cannot reach support by phone, email has been over a week and they keep asking the dumbest questions, just delaying and annoying. Due to this I will never buy another Arlo system even though presently I own 4 cameras

Aspirant
Aspirant

Did that still doesn't work maybe broke really

 

Discussion stats
  • 11 Replies
  • 317 Views
  • 1 Like
  • 5 In Conversation