ios app is not discovering vmb4540 base station

[kulwantd]

Hi 

my ios app is not discovering vmb4540 base station and i have tried all the troubleshooting options

Should i get a new basestation ?

what are my options.

[JamesC]

kulwantd,

Could you provide more details about what you're seeing? What LED behaviors are seen on the SmartHub?

Have you tried factory resetting before onboarding?

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

JamesC

[kulwantd]

Hello JamesC

Yes, I tried all the options:

1. changing the connection cable

2. Rebooting the basestation

3. Resetting to factory setup

First I see blinking orange LED, then it goes to Blue

Looks like the base station is gone bad.

 A few days before this happened my arlo pro 3 cameras were going offline

should I get new base station VMB4540 ?

Or is there any other option ?

[JamesC · Accepted solution]

kulwantd,

A blue LED indicates the base is receiving an internet connection. Are you able to try onboarding using a PC connected to the same network to see if you still experience the same behavior?

JamesC

[kulwantd]

Through PC it worked but I had to do factory reset.

Thank you.