App on Phone Appears Dimmed

[darkness975]

Hi all,

This one is really weird.  I noticed today that for some reason the Arlo app on my phone appears dim.  The screen where it shows you all of your cameras is where it is noticeable.  I know it's not my phone, since the brightness is up and every other app appears to be fine.  

Also, when I play back recordings, that screen also appears to be fine and the videos are the correct brightness.  It is just that front screen where it shows all of your connected cameras.  

Anyone else seeing something similar?  I found nothing when I searched. 

Thanks

[darkness975]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[dcfox1]

I haven't noticed it today on IOS. You can try reinstalling the app to see if it helps if you didn't try that yet. 

[darkness975]

I did try that. Unfortunately it didn't help.

[jguerdat]

I also noticed this a day or two ago with the Android app. No idea what's going on.

[darkness975]

Glad to hear it's not only me then. Didn't see anything about it anywhere and felt like I was crazy.

Hopefully they fix it. I'm OCD and it's really aggravating me.

[jguerdat]

The web client doesn't seem to have the issue if you want to use that in the meantime.

[darkness975]

Good to know. Thanks.

Hope they fix it soon.

[dcfox1]

@darkness975  Do you have Android as @jguerdat  saw it on Android? There is a new updated posted today to 3.2.1 for Android. Not sure if it will make a difference. 

[darkness975]

Yes I do. I will try the update.

Thanks

[jguerdat]

Didn't help me...

[JessicaP]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[darkness975]

Thank you

[ShayneS]

Are you still experiencing this issue? 

Thanks 

[darkness975]

No.  The issue resolved itself at some point but I am not 100% sure when.  

[ShayneS]

Thanks for the update.