Unable to access Call a friend?
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Guessing it will come back in another update??
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I could be wrong but I think the Call a Friend is part of the ARLO Smart feature suite. Which seems to be having issues for the past 4 to 5 days. I was informed by Tech Support that they are aware of the ARLO Smart issue but don’t have an idea of what the true problem is. In fact 3 of the 5 reps I talked to were not aware of it and sent me to their billing department blaming them.
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Thanks so much for the reply! I hope they get the problem solved soon.
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Hi everyone,
To set up "Call a Friend," make sure you go to Settings > Call a Friend (for Arlo Smart users) on the Arlo app to set up "Call a Friend".
Once you finished setting it up, you can click on the red shield icon on the top-right corner and tap on "Call a Friend."
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Just to confirm, do you currently have Arlo Smart subscription?
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My subscription was due to expire in a week so I updated it and, lo and behold, the setting for Call a Friend reappeared with the previous phone number in place. Hmm.
Looks like my issue is resolved.
Regards,
Allen
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Same issue here, the tech support kept trying to get me to reinstall app/ restart phone/ or check the settings. I told them that they probably needed to reset my subscription but they said i had to cancel it first. Im on the 3 free months subscription and they refused to honor the discount once i readded the subscription eventhough its an issue with their system. they kept trying to blame my phone eventhough it worked before. complete waste of 1.5hrs.
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Thank you!!
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Hi everyone,
Our development team is aware where some users are unable to access "Call a Friend" with subscription and is currently investigating the issue. We will provide any update as we have more information to share. We appreciate your patience regarding this.
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