Arlo|Smart Home Security|Wireless HD Security Cameras
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AJ55555
Aspirant
Aspirant

I had some issues with my cameras not performing well. Tech support helped me through a complex troubleshooting process. Cool part is my camera work again. Bad part is my timeline will show live video, but it goes black when you try to scroll through my timeline. I have had my cameras on for hours now.
Has anyone else experienced this?

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @AJ55555

 

Are you still experiencing this issue?

 

Have you informed customer support of the issue you are now experiencing? 

Dvent07
Aspirant
Aspirant

Are you still having this issue? I'm dealing with something similar. When I'm looking at timeline I can't choose what I want to see. It skips around, shows black, and generally doesnt work.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Dvent07

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

lmoss0208
Aspirant
Aspirant

I have tried using my timeline and all it does is jump around. It will not stay on the time I want to see.  I have tried four different browsers and still the same result

lmoss0208
Aspirant
Aspirant

I tried the chat feature but nothing comes up when I choose chat with us. Very frustrating

StephenB
Guru Guru
Guru

@lmoss0208 wrote:

I tried the chat feature but nothing comes up when I choose chat with us. Very frustrating


Just wondering - do you have an ad blocker turned on in your browser?

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