Arlo|Smart Home Security|Wireless HD Security Cameras

When replacing Base Station, do I need to create a new account? Will cameras connect to new Base?

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Jame8608
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Initiate

We have a 2 camera Pro 2 system which has worked beautifully for 4 months. But the base station failed and after all troubleshooting efforts, Arlo has sent us a new replacement base station. I know we must take the cameras down and do the sync tasks again to link them to the new Base station. But - must I create a new account with the new Base station info? Will the cameras connect successfully to the new Base unit ? Wondering if anyone has experienced a base station Fail 

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StephenB
Guru Guru
Guru

You

  1. remove the cameras and base from your account
  2. add the new base
  3. re-add the cameras

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1 REPLY 1
StephenB
Guru Guru
Guru

You

  1. remove the cameras and base from your account
  2. add the new base
  3. re-add the cameras
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