Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

When replacing Base Station, do I need to create a new account? Will cameras connect to new Base?

Reply
Discussion stats
  • 1 Reply
  • 1426 Views
  • 1 Like
  • 2 In Conversation
Jame8608
Follower
Follower

We have a 2 camera Pro 2 system which has worked beautifully for 4 months. But the base station failed and after all troubleshooting efforts, Arlo has sent us a new replacement base station. I know we must take the cameras down and do the sync tasks again to link them to the new Base station. But - must I create a new account with the new Base station info? Will the cameras connect successfully to the new Base unit ? Wondering if anyone has experienced a base station Fail 

1 ACCEPTED SOLUTION

Accepted Solutions
StephenB
Guru Guru
Guru

You

  1. remove the cameras and base from your account
  2. add the new base
  3. re-add the cameras

View solution in original post

1 REPLY 1
StephenB
Guru Guru
Guru

You

  1. remove the cameras and base from your account
  2. add the new base
  3. re-add the cameras
Discussion stats
  • 1 Reply
  • 1427 Views
  • 1 Like
  • 2 In Conversation