Select “camera” in app not working

[Soniagracias]

Hi all, 

I was having issues with my camera, (which has happened before), so I removed the device (as I usually do) and went to add it again.  This time, when I go to add a device, and click on cameras, nothing happens. The other options like lights, doorbells & chimes, and base station all work.  For some reason, just the “camera” option does not work.  I have tried updating the app, installing the app on another device, and trying the website. Nothing works, please help.

[jguerdat]

Others have reported this recently but I haven't seen a cause or resolution. Do you have a subscription? That may be an indicator. I do have a sub and don't see this behavior.

[StephenB]

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@jguerdat wrote:

Others have reported this recently but I haven't seen a cause or resolution. Do you have a subscription? That may be an indicator. I do have a sub and don't see this behavior.

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I am thinking this only affects the "Library" interface

@Soniagracias :

1. Do you see "Library" in your app menu?
2. Or do you see "Feed" and "Dashboard" instead?

[Soniagracias]

Hi! 

Thanks for your reply, I see library.  I have never needed a subscription to have my cameras, when did they change this?  I have always just deleted my device and added it back when i had an issues.  The last time i did this was a couple months ago, so has something changed since then?  Is there any way around this?

Thanks so much for your help! 

[StephenB]

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@Soniagracias wrote:

Thanks for your reply, I see library.  I have never needed a subscription to have my cameras, when did they change this?  

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They haven't changed the need for a subscription for your cameras.  (Currently sold models do need a subscription for cloud storage, but you still are entitled to the 7-day free cloud storage you've always had).

I think this is a bug specific to the "Library" interface.  At least, I haven't seen any reports from someone using "Feed".

Have you tried adding it back w/o using the app or web browser?

[DannyBearAgain · Accepted solution]

@Soniagracias 

Have you tried using the manual add method, momentarily press the base sync button then the camera sync button?

[Soniagracias]

Oh my goodness it worked! I had no idea you could do it that way lol.  THANK YOU SOOOOOO MUCH!!

[DannyBearAgain]

Unfortunately it doesn’t solve the buggy app issue.