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Hi all,
I was having issues with my camera, (which has happened before), so I removed the device (as I usually do) and went to add it again. This time, when I go to add a device, and click on cameras, nothing happens. The other options like lights, doorbells & chimes, and base station all work. For some reason, just the “camera” option does not work. I have tried updating the app, installing the app on another device, and trying the website. Nothing works, please help.
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Have you tried using the manual add method, momentarily press the base sync button then the camera sync button?
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Others have reported this recently but I haven't seen a cause or resolution. Do you have a subscription? That may be an indicator. I do have a sub and don't see this behavior.
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@jguerdat wrote:
Others have reported this recently but I haven't seen a cause or resolution. Do you have a subscription? That may be an indicator. I do have a sub and don't see this behavior.
I am thinking this only affects the "Library" interface
- Do you see "Library" in your app menu?
- Or do you see "Feed" and "Dashboard" instead?
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Hi!
Thanks for your reply, I see library. I have never needed a subscription to have my cameras, when did they change this? I have always just deleted my device and added it back when i had an issues. The last time i did this was a couple months ago, so has something changed since then? Is there any way around this?
Thanks so much for your help!
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@Soniagracias wrote:Thanks for your reply, I see library. I have never needed a subscription to have my cameras, when did they change this?
They haven't changed the need for a subscription for your cameras. (Currently sold models do need a subscription for cloud storage, but you still are entitled to the 7-day free cloud storage you've always had).
I think this is a bug specific to the "Library" interface. At least, I haven't seen any reports from someone using "Feed".
Have you tried adding it back w/o using the app or web browser?
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Have you tried using the manual add method, momentarily press the base sync button then the camera sync button?
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Oh my goodness it worked! I had no idea you could do it that way lol. THANK YOU SOOOOOO MUCH!!
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Unfortunately it doesn’t solve the buggy app issue.
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