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Arlo Moderator

Re: Record and snapshot buttons gone on latest iOS app version

Thanks for the detailed information, everyone. I'm sharing the information to the development team and will update you when we hear any new information coming from them. We appreciate your patience once more.

Message 51 of 73
Prodigy

Re: Record and snapshot buttons gone on latest iOS app version


@JessicaP wrote:

Thanks for the detailed information, everyone. I'm sharing the information to the development team and will update you when we hear any new information coming from them. We appreciate your patience once more.


Thank you, Jessica.  We appreciate the direct conduit to development.

Message 52 of 73
Highlighted
Guru

Re: Why Have I Suddenly Lost Recording & Monitoring Alert Ability On My Arlo Baby Today?

@Reneesj

Sorry none of the ideas worked....

Mostly running android here ( as my older ipad runs 9.3.5 and doesn't update to newer FW from Arlo ...BTW, works fine )

 

Guess it will have to wait till Arlo fixes the app.  ( don't know if you can go back to prev version on the iphone, but that can be done on android )

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Morse is faster than texting!
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Message 53 of 73
Aspirant

Arlo Pro Record & Snapshot Gone

I recently updated ios app to my phone. I can no longer record any video or take any photo with the app.

Can you help me with that?

Message 54 of 73
Aspirant

Latest App Update Still Shot/Manual Record Missing

Updated latest version of app and now have lost the function to take a still camera shot or record video manually while watching live feed. Please advise as this was a major reason why I purchased these cameras and important to be able to do if we see something during live feed that needs recording. Any one got a fix for this??

Model: VMC3030 | Arlo Wire-Free Camera, VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 55 of 73
Master

Latest App Update Still Shot/Manual Record Missing

Which platform? iOS, Android, Web?

Message 56 of 73
Aspirant

Latest App Update Still Shot/Manual Record Missing

Using IOS on both iPhone 8 and X

Message 57 of 73
Aspirant

Latest App Update Still Shot/Manual Record Missing

Using IOS and iPhone 8 and X thanks.

Message 58 of 73
Aspirant

Manual Recording for Second User

My bf and I both have access to our cameras for our house. . I have the primary account and granted him access with admin rights in the past he has always been able to manually record since the last update when he goes live to a camera the only option is the mic. Why can he not record how can I make him able to record?
Message 59 of 73
Aspirant

Re: Why Have I Suddenly Lost Recording & Monitoring Alert Ability On My Arlo Baby Today?

Hi @TomMac I have the arlo baby camera and since the update I have also lost all recordings and the camera no longer does push notifications or recordings when the baby cries. I use Android for app control. I was able to get the stream working again on google home hub by removing the linked arlo service and relinking it but I can't get push notifications and recordings to work again.

Message 60 of 73
Aspirant

Latest App Update Still Shot/Manual Record Missing

Same problem, eager for the reply and fix. Thanks

Message 61 of 73
Aspirant

No manual recording

I think my app automatically updated. Now I no longer am able to manually record while watching the live stream. The camera watches my pets so I can’t have it set to record with activity or I get notifications all day long. Is there a way to get the manual recording feature back? Now all I have is a microphone during the live stream.
Message 62 of 73
Aspirant

New ios app update - no pic or record buttons

Newest update removed the ability to take still pic or record live video/sound, at least on I-pad. When or how will option be made available?
Message 63 of 73
Aspirant

Re: Manual Recording for Second User

I am interested in this as well. We are having the same problem. I can no longer manual record either.
Message 64 of 73
Arlo Moderator

Re: No manual recording

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Message 65 of 73
Initiate

Recording and Snapshot buttons gone?

Had someone trying to get in our car, so I flipped open Arlo and wanted to hit the record button - only to find out the buttons are gone!  OMG!  iPhone/IPad IOS version 12.1.2.  What the heck?

Model: VMB3000 | Arlo Base Station
Message 66 of 73
Arlo Moderator

Re: Latest app update

Hello everybody

 

Along with what @steve_t mentioned, Are you using any USB Storage drives with your base station?

Message 67 of 73
Aspirant

Re: Latest app update

No USB storage. Just the base stations and arlo and arlo pro 2 cameras.
Message 68 of 73
Aspirant

Re: Latest app update

Nope no, USB Storage.  The Manual Record etc, works fine from the PC Windows interface.  The IOS App however does not seem to recognize my Elite account status.  As a result it keeps directing me to choose a plan.  On the other hand, the auto motion record that occurs when armed and tripped, works fine.

 

One other detail, existing modes work fine, but when I try to create a new mode, it will not allow the recording option, again directing me to choose a plan.

Message 69 of 73
Aspirant

No Record Button on Granting Administrative Rights to family members.

After the Arlo software update on iOS, family members are no longer able to see or use the record button nor the photo button. It does not show up on their iPads or iPhones. They have been granted full Administrative Rights. What’s the problem?

Model: VMC3030 | Arlo Wire-Free Camera
Message 70 of 73
Guru

Re: Why Have I Suddenly Lost Recording & Monitoring Alert Ability On My Arlo Baby Today?

Always try the simple things first....

 

Delete the app and reinstall on the phone, test

Test on a computer to see if it's the system or app  (  https://arlo.netgear.com/  )

Remove the system from home hub to see if that's the issue. test

 

If it remains the same, then a reset may be in order ... hold reset till the led flashes amber and resync

 

( I'm not seeing issues on my S7, BTW )

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Morse is faster than texting!
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Message 71 of 73
Tutor

Re: Why Have I Suddenly Lost Recording & Monitoring Alert Ability On My Arlo Baby Today?

Hi mate- as already stated, have done all of the above. The issue appears to be with Arlo’s latest app update as on a computer all the functionality is there (snapshot, record etc) but on a phone it is gone. My husband who has NOT updated can still see all the old functionality, but anyone who has unknowingly updated appears to have lost it. So Arlo needs to fix this!
Model: VMC3030 | Arlo Wire-Free Camera
Message 72 of 73
Aspirant

Re: Manual Record?

I never had to have a smart subscription with my 5 arlo wire free cameras before.  It used to be free and the manual record buttons were visable in live mode.  They just disappeared recently.  They also disappeared on my brothers Arlo Pro cameras and he already has a smart subscription. So how can we get them back?

Model: VMC3030 | Arlo Wire-Free Camera
Message 73 of 73