Arlo Pro 2 night vision Problem?

[Retired_Member]

Video captured at night results in a dark gray video image where it's almost impossible to see anything in the video. Previously this was not the case and the night vision seemd to adequately compensate for a low light condition. Night vision is in the "ON" position and I have toggled it off and on to see if video quality improves but that has no impact. Any ideas of what the issue is? 

[steve_t]

When you look into the camera in the dark, can you see the IR (red) LEDs turn on with motion activation? Is there anything obstructive the IR LEDs?

[Retired_Member]

Steve, yes I can see the red LEDs turn on. No obstruction. 

[steve_t]

Have you tried removing the battery and reinserting it? Is the video fine during the day with adequate light?

[Retired_Member]

Steve

I haven't tried that. I'll do it and check tonight and report back. Thanks for the suggestion. 

[Retired_Member]

Steve

i removed battery and reinstalled. No improvement on night video quality. Seems to work fine during daylight hours. 

[jguerdat]

Post a screenshot or a link to a video for both daytime and night.