Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Initiate

Re: "The operation could not be completed" when viewing video motion detected.

Arlo is fully aware of this problem they just don’t want to fix it you spent how much money on these cameras it’s pretty sad
Message 151 of 378
Aspirant

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

My Arlo pro system videos still aren’t working either. Still says can’t be completed.
Message 152 of 378
Tutor

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

Hi Arlo Team,

    We in the community are patiently (or impatiently) awaiting a fix.  I loved this product, but this support or lack there of is making me think of changing my review to a negative one.  If all customers started doing this it would be bad for business. Please consider stepping on the gas pedal of a fix.

  

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 153 of 378
Star

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

I heartily agree!

Message 154 of 378

Re: "The operation could not be completed" when viewing video motion detected.

Hello: I posted about a week ago about this problem of recordings not able to play back. It sounds like some of the subsequent posters have actually communicated directly with Arlo, and I wonder how they do that? As I don't have a subscription, my only options appear to be live chat, which for some reason doesn't work on any of my four devices (no chat box ever appears into which I can type) or a phone call that will cost me because of my lack of subscription. My system is just going on a year old and is "protecting" a house that's 4,000 miles away. I am increasingly anxious about our inability to monitor it and about Arlo's seeming lack of concern. If anyone has suggestions on how to contact/elevate this issue, please post. Thank you.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 155 of 378
Guru

Re: "The operation could not be completed" when viewing video motion detected.

Regardless of what's stated, Arlo support costs nothing using either method of contact.

 

https://www.arlo.com/en-us/support/contact.aspx

Message 156 of 378
Tutor

Re: Arlo Pro issues since latest firmware

Since Firmware 109202332920 update, I had to take the battery out of the camera and sync it again to get it to start detecting motion and record again.  Problem is that I had to go up and down the ladder which isn’t easy for me.  

 

When viewing and deleting recordings, the recordings would disappear and reappear again when I would log back in.  The problem was fixed when I deleted the Arlo app and reinstalled it.

 

My advice to Arlo is that a firmware update should not create extra work or outages for the consumer.  The consumer should not have to be inconvenienced.  

Message 157 of 378
Tutor

Re: Arlo Pro issues since latest firmware


@Curlz57 wrote:

Since Firmware 109202332920 update, one out of three cameras does not detect motion and does not record; when viewing recordings of another camera, it records, but cannot view recording and a message saying “operation cannot be completed. Got it.” appears; when deleting a recording, all of the others disappear until the app is closed and reopened.  Only one camera is operating as normal.



Since Firmware
109202332920 update, I had to take the battery out of the camera and sync it again to get it to start detecting motion and record again.  Problem is that I had to go up and down the ladder which isn’t easy for me.  

 

When viewing and deleting recordings, the recordings would disappear and reappear again when I would log back in.  The problem was fixed when I deleted the Arlo app and reinstalled it.

 

My advice to Arlo is that a firmware update should not create extra work or outages for the consumer.  The consumer should not have to be inconvenienced.  

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 158 of 378

Re: Arlo Camera Videos Missing from app on iPhone

I've been getting The operation could not be completed a lot. In addition to my entire system not recording any videos to the library in the app & on the website. I am able to record manually and view my cameras manually. Arlo used to be so reliable and in case of support actually seeing these comments. I have removed all custom schedule/integrations, rebooted my system etc and this is happening with up to date firmware and up to date Windows 10 computers. The app is running on iPhone XR with all updates etc... 

 

Also, have checked or completed all known troubleshooting except defaulting the whole system. I have checked my entire network before coming here to look for clues, plus as a network engineer with 18 years experience, I've checked a few more troubleshooting steps than most home users. 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 159 of 378
Tutor

Re: Arlo Camera Videos Missing from app on iPhone

Dear Arlo: What is the solution?  Is it to return the HW to the store if we still have the receipt?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 160 of 378
Aspirant

Re: "The operation could not be completed" when viewing video motion detected.

Devices: iPhone 7 & iPad 5th gen OS 12.3.1

No local storage

intermittently 

Only on Q

 

Model: VMC3040 | Arlo-Q HD with Audio
Message 161 of 378

Re: Arlo Camera Videos Missing from app on iPhone

I m starting to think so... This is the crap we are getting by this separation from Netgear.?.?
Message 162 of 378

Re: "The operation could not be completed" when viewing video motion detected.

Storage is not a problem for me at least locally since I have a 2 terabyte has d drive & I’m a paid version on Arlo Cloud
Message 163 of 378
Initiate

Re: Arlo Camera Videos Missing from app on iPhone

Separation from Netgear?
Model: VMC3040 | Arlo-Q HD with Audio
Message 164 of 378

Re: Arlo Camera Videos Missing from app on iPhone

https://www.securitysales.com/automation/smart-home/netgear-arlo-security-camera-ipo/

Netgear to Spin-Off Arlo Security Camera Unit With an IPO..... That was in 2018 since then the problems are happening more often
Message 165 of 378

Re: Arlo Camera Videos Missing from app on iPhone

But that’s way off topic since I have invested in the eco system & would like it to work correctly.
Message 166 of 378
Luminary

new release firmware 1.12.2.1_2798 with Pixelation during live streaming or video recording

I noticed that this horrible firmware 1.12.2.1_2798 has been slightly modified recently.

So now, when the camera is detected by motion, the recording will start to be crystal clear for about 10 to 12 seconds,

after which everything will drop to pixel, blurry video and herky-jerky motion of the remaining video.

 

So if your recording time is set to less than 10 seconds,

you will think that your system works fine with this firmware, but this is not the case.

 

Live streaming and manual recording (approx 24 to 29 minutes) did not change at all, and the issue remained the same.

So beware!!

Please support the following two ideas,  so that they can no longer do this again in the future:

 

Roll back to previous firmware 1.12.0.1_27940 from current firmware 1.12.2.1_2798:

https://community.arlo.com/t5/Arlo-Idea-Exchange/Roll-back-to-previous-firmware-1-12-0-1-27940-from-...

 

Manual Firmware Update:

https://community.arlo.com/t5/Arlo-Idea-Exchange/Manual-Firmware-Update/idi-p/1701867

 

Everyone, if you want to support this idea's, please leave a "like" to each idea.

Per @ShayneS comment on other forum, they are currently monitoring that board for the most liked features/requests.

 

Let see if she is telling the truth? Good luck everyone.

 

Message 167 of 378
Aspirant

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

I have the same problem... can’t look at video and can’t download iT : Cocoa error-1
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 168 of 378
Aspirant

Re: Receiving Cocoa Error -1

Same problem
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 169 of 378
Aspirant

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

Same problem
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 170 of 378
Aspirant

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

When i wanted to visualise a video from arlo ( indeed almost 1 full 7 days..)
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 171 of 378
Highlighted
Aspirant

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

I have the same problem
Model: VMB4500 | Arlo Pro/Pro2 Base Station
Message 172 of 378
Aspirant

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

Same problem:
iPhone 7 plus
Arlo pro 2
Model: VMB4500 | Arlo Pro/Pro2 Base Station
Message 173 of 378
Tutor

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

Did you try deleting and reinstalling the app?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 174 of 378

Re: Receiving "Operation cannot be completed at this time" message. What does this mean?

I just defaulted my entire system and so far it’s working. BUT I’ll update my post tomorrow. Usually runs about 20 hours before I had to do a hard boot.
Message 175 of 378