VMS4530 I get notifications but no record in library

[419hamden]

Since around 2pm eastern time camera we not recording or sending notifications. All settings are correct and I can view live video.

[Mavila503]

I deleted 1 out of the 3 zones and now it works. Now I only have 2 zones per camera but at least they're operational again. Thank You StephenB for your assistance.

[MrsJerryJones]

Having the same problem. 5 cams and nothing is recording anymore. Library is always empty.

[MrsJerryJones]

Having the same problem. 5 cams and nothing is recording anymore. Library is always empty.

[StephenB]

Are you seeing this if you only configure two activity zones on the cameras?

[Johnny1005]

I will have to check and see if it happens with two or one.  I've needed three zones to work around vegetation that moves with the wind. I have never had less than three zones programmed.  Do you have this problem with two activity zones programmed to your Pro(s)? 

[StephenB]

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@Johnny1005 wrote:

 Do you have this problem with two activity zones programmed to your Pro(s)? 

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I'm not running Pros at the moment, but I'm not seeing it with Pro 2s.

The mods here have acknowledged an issue with 3 activity zones that is still being investigated.

[Johnny1005]

StephenB,

I just finished testing with two zones activated on the Pro.  Like having three zones activated, there are push notification but no recordings.  

Just having one zone assigned to the Pro has the problem.  It doesn't record but does push the notification.

Zones are not a problem on my Pro3-2k's and UltraHD-4k's.

[Zonal]

Thankyou Old Dirty.  After deleting the third Activity Zone I started getting notifications and recordings again.  Seems like if you have more than two Zones per camera, there is a bug were you get no notifications or recordings when motion is detected.  A logged a ticket for this, but got an unhelpful cut and paste reply.  

[glentherrien]

Same problem here, and I have no activity zones active.  what is wrong with these things.  I have had mine for 2 months now and this is the 4th time there not working.  not bad for 600.00 plus tax,  what a waste of money this thing is. people told me to go with nest but I spent the extra money thinking this was a better product. boy was I wrong!

[sw1837]

Not sending alerts when camera is recording

[alexmereness]

Yes, the issue gets resolved by deleting the Activity Zones. Biggest issue is that many need/want activity zones. There is a work-a-round, but that does not 'solve' the issue. 

[419hamden]

Thank you

[Yayowonder]

My camera shows the running yellow man when there is motion detected but system is not sending notification or recording. I have two other cameras on the same base that detect motion, send notifications and record correctly. This has been ongoing for two months and I have reset the camera, removed the camera, reset the base and everything else I can think of to no avail.

Any suggestions?

[JPC]

Because your cam(s) were suddenly offline in the background even though you still get the motion detected.. It's a Server issue from Arlo that needs fixed.. Nobody knows when it gets fixed.. Hopefully soon.. 

[arlouserem]

hi
I get notifications but no record in library. I checked app and web. Also I dont login and disturb recording when I get notifications . Readed in community and nothing helped.
This problem started when I bought new Arlo with 5 cameras. Arlo Pro - 5 Wire-Free Cameras VMS4530 .

Can you please help me?

[ShayneS · Accepted solution]

Hello Community,

The issue with No PN, E-mail or Recordings when 3 Activity Zones created should now be resolved. If you still experience this issue, please contact the Support Team to further investigate this issue. Arlo Tech Support