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Same issue. Activity zone does not work.
Tried to contact support by email, result: "Something went wrong. Please contact support team."
But how? Call not allowed, chat not available, email can't be sent...
Recently, after Arlo updated my Android app, I am being asked to set activity zones for all my camera. This does not happen on my laptop. Has something changed with it becoming free with my Arlo Pro cameras? I have five cameras and use the free 7 day cloud service.
This was added with the latest base firmware update.
Zones can be activated 2 ways: 1) use AC power for free zones and notifications and 2) subscribe to Samert which works on battery-operated cameras. The notification is just that and doesn't require you do anything. No, the notification can't be removed.
I too have been frustrated with the failure of the detection zones to work properly. Tried various tricks up to and including deleting the cameras from my base and from the application and completely re-adding them. Removing power (and battery) to get the camera to reboot, many other things.
Sometimes the tricks work and sometimes not.
If Arlo is going to sell cameras and state that they have detection zone capabilities, then they should have detection zone capabilities that really work. I've read various threads going back over 4 years complaining about the detection zone problem and I honestly wish I had found those threads before buying the cameras. My product selection would have been different.
Arlo, please fix this problem or withdraw the capability from your apps and stop advertising the capability.
An enhancement to the software that would increase the value of the product would be to have both notification and non-notification selection within the same day for the 'schedule mode'. It would be nice to have the cameras watching and making motion triggered recordings 24x7 while limiting the notification period to my normal waking hours. As it stands now, the cameras are useless during non-waking hours as the schedule doesn't allow both active-notify and active-silent. Only active-notify or inactive.
Bottom line, I'm now searching for a product with functional detection zones and better configurability for activity and notification combinations.
Current setup is battery only (no subscription plan). I was able to set up 3 activity zones on a camera. When I go to Video Settings, I do see a message that says, "To enable Activity Zones, please connect your device to AC power. You can still edit, add or remove at any time.".
However, when I look at the status of zones 2 and 3, there is a green dot next to them. Does that mean zones 2 and 3 are active? (Zone 1 does not have a green dot next to it...I'm assuming it is inactive?)
I was assuming none of the zones would be active since I am not connected to AC power.
While you can set up activity zones, you can't use them without either plugging the camera into wall power or subscribing to Arlo Smart. The former works in the camera, the latter requires that the video to be sent to the servers for post-processing.
Several responses have stated that the cameras need to be plugged in or have a paid subscription. My cameras are plugged in. The motion detection zones do not work on my plugged in cameras. I can define the zones, but they don't function properly.
I have to turn my cameras off every day around 3 PM because every car driving down the street (and even bicyclists) trigger an event/recording and the street is well outside of the defined detection zones on my plugged in cameras.
Did that, no luck.
(deleted camera from base unit, added the camera, configured the detection zones, and still triggering on movement far outside of the zone.)
Just the fact that many people would have to try that and try other things to get the detection zones to works says that there are some flaws/bugs/problems that the Arlo designers and builders need to properly address.
Changed to 2 zones about 5 minutes ago and have already had 3 false alarms from cars driving by well outside the defined zones.