PRO 2 cameras dropped

[GreedIsaSIN]

We have 4 ARLO PRO 2 cameras and 1 other newer model.  All of a sudden at 6 am, All the ARLO PRO 2's are not recognized any longer.  Has ARLO stopped supporting them.  Base station does not recognize them any longer.  But still get notifications of movement

[StephenB]

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@GreedIsaSIN wrote:

Has ARLO stopped supporting them

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No (I have a couple still in service, and they are working).

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@GreedIsaSIN wrote:

Base station does not recognize them any longer.  But still get notifications of movement

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The only way they communicate is through the base station.  So if you are getting notifications, then the base station must be "recognizing" them.

Are you saying that you aren't seeing the cameras on the main screen?

If you are seeing them, can you live stream them?

[mikegavone]

The same thing happened to me. The app shows the hub but doesn't show the cameras. However I'll still get a motion indicator on the app but the recordings don't show up in the library. Tried unplugging the hub and plugging it back in. Then tried re-syncing the cameras. Only the hub is showing up even though it detects the camera during the sync process it never shows up under My Devices. Any suggestions? Thank you.

[sonjaw4]

Same problem. What is happening? 

[sonjaw4]

Can not see the cameras at all. They don’t show up under “my devices” in the settings. Can only see the hubs. The doorbell is still showing. But none of the pro 2 cameras appear anywhere in the app except under “support” witching the settings tab. 

[rebec42]

I am having the same issue with my camera's.  The only device I can see is my doorbell.  All my Pro 2 camera's are gone from the app, but i am getting notifications.  I tried restarting the base station and updated the app and nothing worked.  

[Conrad0011]

Having the same problem here.  Got up this morning and none of my 4 cameras show up on my app. Only the base station

[mikegavone]

So I deleted and re-installed the app on my I-phone. Then I did a factory reset on my hub and had to reconnect it and all of the cameras again and now everything appears to be working again but it took 45 minutes 😞

[Jennyko]

Same here. No cameras show up in app. Only the base station shows. 

[Conrad0011]

Well it’s chilly and raining outside   Don’t really want to venture out for the two cameras outside. I shouldn’t have to do that.  Big expense of time I don’t have this morning and I shouldn’t have to not be able to view my Arlo s while I’m gone all day 

   From this forum alone, this seems to be a problem with a lot of Arlo 2’s this morning.  Can’t be a coincidence

[drquest]

I have 7 Pro 2's across two different accounts, two homes, and all 7 are gone as well.

Still getting notifications, and I can access them by looking at them on the webpage. my.arlo.com so I know they are still working. They all just disappeared from the app. 

[jguerdat]

A couple of possibilities may help:

1) reboot your router and base, in that order

2) if the above fails, remove all devices and set the system back up as if new.

[sonjaw4]

Signed in via the web my.arlo.com and viewed the cameras. Restarted the app and now they are in the app.

[A1_most-Done]

Arlo Pro 2 modes not working in I-pad app.  1st I reset base station.  No success.  Next I reset Wi-Fi router.  Next I reset base station.  Next I updated I-pad app.  Next I logged back in and Modes would still not work -- unable to disarm cameras.

Next, logged out of I-pad and then logged back in on PC and ALL modes working.  Cameras have now been disarmed and we will wait to see what happens when we want to arm the cameras later today.

[Tom61]

Same issue here, all of my Pro 2 cameras disappeared from app, just have base station.  I am traveling and so can’t mess around with the devices.  Arlo please fix this.

[Tom61 · Accepted solution]

Update, I closed app, powered off and restarted my iPhone, opened app and cameras are there.  Spoke with support, it’s a known issue and they are working on it.

[rebec42]

I logged off my app, restarted my phone and then logged back in. My camera’s are back. 

[GreedIsaSIN]

All our cameras slowly returned to ‘my devices’ on the app. All is back to as before. Not sure what happened. First time since having thus system. I gave recommended ARLO to friends and family. Hope to get more years with what we have.

[GreedIsaSIN]

The cams were nit showing up on the device list and were not recording. When system came back up (3-4 hrs), All previous recordings showed up as well. This after resetting numerous times. All is good now. Solar flares, glitch, or ?, Glad it is back up. Didn't realize how much we review the csms till we couldn't.

[DanielJo20]

How do you get to talk to support , i try chat and only get robot responses

[GreedIsaSIN]

I never spoke with support but this person did:  

Tom61

Aspirant

‎2022-10-25 08:04 AM

Update, I closed app, powered off and restarted my iPhone, opened app and cameras are there.  Spoke with support, it’s a known issue and they are working on it.