Ac power has been disconnected from your Arlo device.Activity zones are currently disabled. and a red circle with a ! in it shows on both the Arlo pro and the Arlo pro 2. We checked and they are online and the power is NOT OFF. Any idea whats wrong?
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I have same issue since two days now, only on my samsung device , works fine on my Apple Ipad......
tried to re install all , app, base station, camera, etc..... everything not working on samsung. no AC power on wirefree , WHAT ???
Same issue here since yesterday, October 17:th, the error appear in my Samsung Galaxy S10.
Message "AC power has been disconnected from your arlo device, Activity zones are currently disabled.
Växelströmmen har kopplats bort från arlo-enheten. Aktivitetszoner är för närvarande avaktiverad
"Your arlo camera is disconected from power supply, activity zones are not active, OK?"
"OK" can not be acknowledged.
Camera only works when connected to PS.
This is not the first time I have technical problems with Arlo.
Same for me. Phone app only. PC website is okay. Recordings showing on website. Interestingly, if I press 'OK' on the phone app error message, the message goes away and shows the last video recording of this morning, so it is working, I just get the error message. Of course, there is no AC connection possibility with my cameras, neither can I see a 'Set Zone' setting, either on the phone or the web page settings - unless someone can point me at them for my old-style, early Arlo cameras.
i dont get it ?
why fix what aint broken in the 1st place
( ok geofencing is slow - & sometimes it dont relink additional camera ( #4 & #5)
but why fix & break even more - what was - ok - some what working ?
is arlo the YUGO of alarm systems ?
Android App Version Arlo 2.21.1_28215 experience problems, not showing cameras, it appears a message saying that the unit is not connected to the CA and it will not show the cameras. I had to downgrade to another version of the app in order to make it work.
I have the same issue which began 10/17/20. Have tried all suggestions given in Web Forum Community but no results. Arlo case #42005692 created 10/18/20.
"AC power has been disconnect4ed from your Arlo devices. Activity Zones are currently disabled" message only appears on my Android phone and NOT on my computer app.
I have been getting the AC power has been disconnected from your Arlo device. Activity zones are currently disabled message on all of my cameras. I have tried everything in the thread and frustrated that there is no clear path to resolve.
At first I thought this too, but after 2 months they have resolved my issue on the web dashboard. I just think they are having development issues in ways they really shouldn't be for a technology company
Once again thank you, have a blessed day.
And I thought it was just me.....
Restarted Arlo base station three times.
Three out of four cameras came back.
Replaced batteries in fourth camera (although they were ok)
All now working.
Same message on PC and Android phone.
As said already, Arlo support conspicuous by their absence....!