Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Re: New Arlo app?

So what us the new app legacy or just Arlo, my app on phone Says Arlo ,but in Google play it Says Arlo legacy 🤔🤔🤔🤔
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 51 of 190
Aspirant

Re: New Arlo app?

Now i have two apps, arlo and arlo legacy👍🏻
Message 52 of 190
Aspirant

Re: New Arlo app?

Arlo Version 2.8(909), 30 August.
Message 53 of 190
Aspirant

Re: New Arlo app?

A search at the Apple apps only shows the Arlo Legacy, no Arlo. What is the name of the new app?
Message 54 of 190

Re: New Arlo app?

Message 55 of 190
Apprentice

Re: Arlo App Update - Arlo Legacy

Update: It looks like the new version is available on the iOS app store. 

Message 56 of 190
Aspirant

Arlo app (legacy) and new app issue

Hi, today I updated the arlo app on iOS and there it became arlo legacy and told us to download the new arlo app but there's no new arlo app on the apple store, at least here in Brazil.

Message 57 of 190
Community Manager

Re: Arlo App

The new app should now be available in the Android store with iOS soon to follow. We apologize for any confusion this has caused. It may take a little time for the app to show as available for all users. Please keep an eye on the app store and download the new Arlo app when it becomes available.

 

For more information on the new Arlo app, take a look here: Arlo is migrating to a new Arlo app this month

 

JamesC

Message 58 of 190
Luminary

Re: New Arlo app?

OK, so what happens to users who use computer, Windows 10? We are too old to use that little Android Screen

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 59 of 190
Community Manager

Re: New Arlo app?

Xichlo,

 

This change only impacts the existing Arlo mobile app. You can still access still use the web client from a computer by accessing my.arlo.com

 

JamesC

Message 60 of 190
Luminary

Re: New Arlo app?

Sorry James but it will not let me log in on computer, updated Android and can log in but not computer

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 61 of 190
Luminary

Re: New Arlo app?

I guess it did something I got in

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 62 of 190
Apprentice

Re: Arlo App


@JamesC wrote:

The new app should now be available in the Android store with iOS soon to follow. We apologize for any confusion this has caused. It may take a little time for the app to show as available for all users. Please keep an eye on the app store and download the new Arlo app when it becomes available.

 

For more information on the new Arlo app, take a look here: Arlo is migrating to a new Arlo app this month

 

JamesC


@JamesC Are the LED notificaitons actually working? I'm running version 2.5.3 because every version since then hasn't let the LED notifcation work on Android.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 63 of 190
Apprentice

Rif.: New Arlo app?

@JamesC what about the AppleTV app which doesn't get updated since 2016?

IMG_4647.JPG

Thank you in advance.

Regards.

Message 64 of 190

Re: Arlo App

Thank you, JamesC. The new app has appeared and I've installed it successfully.
Message 65 of 190
Aspirant

Re: Arlo App

You can find the new one here (NOT legacy).  Only an hour on Arlo chat to figure it out.  No big deal.  https://apps.apple.com/us/app/arlo/id1459289784

Message 66 of 190
Aspirant

Re: “new” app is no where to be found in the App Store

Hi, I managed to find it by typing "Arlo Technologies" in the app search.  Would have been nice for this to be included in the message.

Message 67 of 190
Star

Re: Arlo App

Thank you, pepperhead331 for enduring that unneccessary hour so we don't have to.  I now have the NEW new app installed too thanks to your search tip.

 

Why in the heck couldn't an Arlo employee just tell us this in the first place??!

Message 68 of 190
Star

Re: Arlo App

Can I ask what the point of the Arlo Legacy App is?  My Arlo app was working today and I downloaded the new Arlo Technologies app today.  Why did I need to get the Legacy app at all?  Is this required to use the new app?

Message 69 of 190
Aspirant

Re: New Arlo app?

We updated the legacy app and installed the new app on IPAD with IOS 12.1.

 

2 problems encountered so far:

1. The app keeps trying to force you to setup 'homekit' when we don't need it's that because we have 'icloud keychain' turned off - intentionally.

2. The new app is ignoring the smart notification settings - we get audio and motion notications from the app - when the smart settings are set for 'person' only on each of our cameras.

 

As a result of the 2nd problem - we will disable notifications on the new app and won't install of our other devices yet.

 

 

 

 

 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 70 of 190
Initiate

Re: Arlo App Update - Arlo Legacy

I have the original Arlo (3 cameras) with free service.  Was working fine for me. Only objection they didn't add a "Ring" equivalent.

 

I saw a few months ago that they had announced service / support was ending unless people subscribed.  That is what is happening now.  Its an invitation for litigation.

 

Hope they wise up and promptly provide a fair path to upgrades and continuing service.

 

 

Model: VMC3030 | Arlo Wire-Free Camera
Message 71 of 190
Aspirant

Re: Arlo App

Hi,

 

I have an issue that after updating to the new version (iOS), Notifications no longer work. I checked all settings on the iPhone, restarted iPhone, reinstalled App, all without any effect.

 

I can see new recordings, but just don't receive any Notifications.

 

Ruud.

Message 72 of 190
Tutor

Re: Arlo App

I installed the new app and am NOT receiving notifications. 
Haven't we gone through this before?

Message 73 of 190

Re: Arlo App

Notifications aren't working for me either...sigh...

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 74 of 190
Apprentice

Re: Arlo App

Notifications not working for me either... HOWEVER... the notifications are working others who I have shared the cameras with.
Message 75 of 190