Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Apprentice

Arlo App Update - Arlo Legacy

So this morning (9/4/19) I see there is an iOS update available for the Arlo app and it's called "Arlo Legacy" (and is grey in color vs green). Arlo is saying we should update and then the "Legacy" version will stop working 9/30/19...at which point we need to update to a "new" Arlo app (which isn't even available in the iOS store yet). This bring Arlo, I’m sure the process won’t go smoothly.

 

So I've turned off automatic updates on my iOS devices so I can keep the current Arlo app version. I’ll wait until the new version of the app is available and then delete the old app and install the new. I imagine they have to do the process this way (force renaming the old version of the app to “Legacy”) so you don’t have two apps installed with the same name (“Arlo”) at the same time because it will cause issues.

 

Anyone see an issue with doing it this way?

Message 26 of 190
Guru

Re: Arlo App Update - Arlo Legacy

Yup. The old "legacy" app will stop working so you'd be blind.

Message 27 of 190
Apprentice

Re: Arlo App Update - Arlo Legacy

But I would install the "new" Arlo app so why would I be blind? I'm assuming it is going to come out before 9/30/19 because if it doesn't, we'll all be blind.

 

I'm simply saying instead of "upgrading" my current Arlo app to "Arlo Legacy" (only to have to then delete it)...why not skip that step? Just keep the current Arlo version and then go directly to the "new" version once available?

Message 28 of 190
Initiate

Re: New Arlo app?

So classic at arlo.
This is terribly unprofessional but who cares at arlo
It is so usual.
Is there anyone managing this company ?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 29 of 190
Initiate

Re: New Arlo app?

Where is the Stinking app?
This is starting to get me upset.
Model: VMB4500 | Arlo Pro/Pro2 Base Station
Message 30 of 190
Initiate

Re: New Arlo app?

I am surprised to see that people are still surprised by arlo unprofessional way.
The geofencing has not been working for month
The firmware update was a nightmare and did not work
It has been a year since I am a user of arlo products and it is so approximative.
They have a good concept but very incomplete products
It is extremely frustrating
I wish I had chosen another prouduct
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 31 of 190
Initiate

arlo legacy... BULL CRAP!

Why would you make us download and install something that is not going to work in a month...

If you gave me a choice I would prefer my money back then this scammy move... Now there is no ne app to download. Pretty sleazy!

Message 32 of 190
Aspirant

Re: New Arlo app?

I see update in Google play
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 33 of 190

Re: New Arlo app?

Since posting this, my app has suddenly changed to Arlo Legacy. But I can't see a new app in Google Play store, only Legacy.
Message 34 of 190
Aspirant

Re: Arlo App Update - Arlo Legacy

I updated the app this morning.  Like you mentioned, it's now named Arlo Legacy and has a grey icon.  That said, the apps still functions like the old app.  I am able to view my cameras.  I also got one motion alert aleady even though motion did not occur in the activity zone...

Message 35 of 190
Aspirant

Betreff: Can’t find new Arlo app in Australian Apple App Store

same thing in german app store

Message 36 of 190

Re: New Arlo app?

The new app is Arlo legacy that’s the new app
Message 37 of 190

The new app is Arlo legacy that’s the new app

The new app is Arlo legacy that’s the new app
Message 38 of 190

new app is Arlo legacy that’s the new app

new app is Arlo legacy that’s the new app
Message 39 of 190

Re: New Arlo app?


@Danlarimer wrote:
The new app is Arlo legacy that’s the new app

Afraid I don't think it is.  On mine, Arlo Legacy says it will only be supported to 30 September and won't work after that.  It directs you to download the new Arlo app (and then delete Arlo Legacy).

But the new app isn't on the app store yet (at least for Apple).

Message 40 of 190

Re: New Arlo app?

I rang them and they said this was the new app
Message 41 of 190

Re: New Arlo app?


@Danlarimer wrote:
I rang them and they said this was the new app

I'm surprised.  Arlo Legacy on my device is the old app - and explicitly states will only work until 30 Sept.

 

I quote:

"This app (Arlo Legacy) will only allow access to your account until September 30, 2019."

 

and... "Once you download and sign in to the new Arlo app, please delete this Arlo Legacy app".

Message 42 of 190
Apprentice

Re: New Arlo app?


@Danlarimer wrote:
I rang them and they said this was the new app

You must have called one of those phishing lines then... Smiley LOL

 

It clearly states that the legacy app will be discontinued at the end of September.   A new app will need to be installed prior to that. 

Message 43 of 190
Apprentice

Re: The new app is Arlo legacy that’s the new app

The new APP is NOT the Legacy app.  When you run the LEGACY APP (I am on iOS), it says to download the new app as this app will only work until the end of the month (sept 30).  The new app does not appear to be in the app store yet.

 

 

Message 44 of 190
Luminary

Re: New Arlo app?

same here no new arlo app in ios-store. only 'legacy'
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 45 of 190
Apprentice

Re: New Arlo app?

New app is showing up in the iOS app store https://apps.apple.com/us/app/arlo/id1459289784

Message 46 of 190

Re: New Arlo app?

Nothing for me yet - guessing may be just in the US store currently ?

Message 47 of 190

Re: New Arlo app?

Thank you that works I appreciate it
Message 48 of 190

Re: New Arlo app?

I’m in Australia it works
Message 49 of 190
Aspirant

Re: New Arlo app?

Great and many thanks. Just download and it works. I am in Asia.
Message 50 of 190