Cameras just came on line.....hope this continues. Thank you to whoever resolved this matter.
And for those who are wondering, I never did a factory reset....so I only had the amber internet light. I did not have to reboot today, they came back up automatically.
MAybe you need some courses in networking. If AT&T blocks access for any reason, Arlo can't do a thing.
Yup, blame Arlo for your total lack of understanding.
Indeed. Now that these things are back in action, with no changes at the Arlo end, will we see any apologies from the people who insisted that Arlo was to blame?
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
i too am an ATT user and i am experiencing the same issue. it says my basestation is offline. it also has been offline for three days. no amount of reset seems to work. All other internet devices, PS3, laptop, and smart tv work fine. i have had this system for just over one year with no interruptions. What the Heck???
The ISP routing issue resulting in some customers’ inability to access My.Arlo.com and Arlo Base Stations being offline has been resolved. We appreciate your patience while we investigated these reports and worked with our service partner to address and resolve this matter.
Please let us know if you’re still experiencing any issues.
I feel your pain. I, too, have had 3 days of base station (VMB4000) nonsense with internet connectivity and Arlo blaming it on AT&T, and AT&T blaming it on Microsoft. A lot of finger pointing going on. Finally, this morning, I had 3 green lights on my base station, indicating that internet connectivity had returned. However, I could not reinstall the base station, no matter what I tried. I had read in the Arlo Community that a “reset” might work, HOWEVER...it would be nice if people in the community who are giving info give ALL the information. When I finally called Arlo after trying “everything,” the technician told me to press reset and HOLD IT IN UNTIL THE LIGHTS TURNED AMBER. Then release it. If only I had known that crucial detail about holding in the reset until the lights turned amber, I could have saved myself a few hours and a lot of frustration. Everything is finally back on line, but this is an ongoing issue, I fear, between Arlo and AT&T. While the Arlo system works great “most of the time,” when the system goes down, it’s useless, frustrating, and unnerving.
And glad you were able to get your system up and online again, too. I agree that it can’t just be a problem with AT&T. But we’ll probably never know. I really hope someone from ARLO is reading these comments and responds with an explanation of why this happened.