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I just purchased a new iPhone and I keep receiving the unable to add trusted device error. I thought this was resolved months ago. The device is completely new, not reloaded from iCloud and I made a unique name for it as well so there is no duplication.
Solved! Go to Solution.
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There was an update that should help with this issue. Please try updating your devices to the latest version of the Arlo Secure iOS app v4.3
Note: If you do not see the update you can try removing and re-installing the app.
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Hey Jdavis03
I just escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43124524
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I recently upgraded to an iPhone 14. My account is a friend on Arlo. When I log into Arlo I receive a message that Arlo does not recognize my device. When I select a different device it still shows my iPhone 11. I’ve deleted and reinstalled the app more times than I can count. I rebooted the phone several times. My husband deleted me as a user and reinvited me several times. Very frustrating
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Can you provide a screenshot of the error message. Do you have the latest version of the Arlo app and iOS on your device?
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OS is 16.0.2
i upgraded from An iPhone 11 to a 14
I assume I have the latest Arlo version. I’ve deleted and reinstalled the app several times
screen shot below. Also when I select another method, the iPhone 11 shows up and not the 14
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This has been resolved. We reached out to Arlo tech support. Thank you
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Thanks for the update.
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Have same issue with my new iPhone 14pro. Please advise!
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@Amieb918
May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.
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I have deleted the app and downloaded new, changed password, refreshed browser, cleared cookies, restarted device. I can’t sign into my Arlo on my computer either, says same thing, so I can’t go there to access more help. Have done all they requested on chat.
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@Amieb918
This is a newly added phone correct?
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Yes got it yesterday, iPhone 14Pro
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Have you tried the "Try another verification method" option?
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How did you get number for Tech support ? Please help !
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@GeauxTigers_Dan wrote:
How did you get number for Tech support ? Please help !
You need a subscription for phone support. The normal process is to go into the subscription area of the app, select a subscribed camera (doesn't matter which one). Scroll down to "Contact" and you'll see a phone option.
Don't google for a phone number, that doesn't work (and almost always leads to a scam support site).
What specific problem(s) are you having?
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I'm having the same issue.
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@MPDamon
Are you still experiencing this?
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Do you happen to have a screenshot of the error message?
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I have the same issue, and this is how it looks like. iOS 16.1.2 is my current operating system.
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The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.
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I am having the same issue for iPhone 14 Pro. iOS 16.1.2
The original post was 2 days ago and Arlo team was just investigating today.
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Purchased a new iPad Pro and get a message from Arlo, “Add trusted device”. When I click on TRUST a message appears on my iPad that states, " There was a problem trusting this device, Try again”. Keep getting the same message over and over. Thanks
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Hi,
When will it be fixed? I can't view my security footages from my phone. This is a blocker. Is that possible I can downgrade my app?
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Can you login by selecting don't trust?
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