New phone

[Jmatteo]

I just purchased a new iPhone and I keep receiving the unable to add trusted device error. I thought this was resolved months ago. The device is completely new, not reloaded from iCloud and I made a unique name for it as well so there is no duplication.

[Bill2314]

Thank you. Deleting the application from settings and installing again worked.

[ShayneS]

@Allanwalsh

As a workaround, you can use the don't trust option to log in to the arlo app. 

[ShayneS]

Can you login by selecting don't trust? 

[ShayneS · Accepted solution]

There was an update that should help with this issue. Please try updating your devices to the latest version of the Arlo Secure iOS app v4.3

Note: If you do not see the update you can try removing and re-installing the app.

[celittle1]

 I got a new iPhone three days ago and I have not gotten any notifications or been able to see any video since then, so I tried registering this device and it’s a device not trusted 😡

I’ve wasted half an hour of my time going through support with retarded questions that they ask. 
Why can I register my new phone????

This is bull

[wanders70]

I have had a lot of trouble registering more than one phone (business phone and personal phone) with one Arlo account. I have tried multiple steps but it fails on the "Trust Device"!

Scenario : From the Admin account, I send out an invite to "Create Account" [email] . On the other phone I receive the notice, create account, register my phone, and it asks "Trust Device".  Does not work, it states ... "... Try Again"

Now, unfortunately, when I went to select "Trust Device" , I selected "Do not Trust". Now, I cannot re-create an (scenario above). I now have to determine how to remove the account, so that I may try, yet again, to have the other phone pull the configuration/location information.

Any help on the above 2 items?

tia

[Mini02]

I have just switched my phone from iphone 10 to iphone 14 , but my arlo is not connecting to my new phone. 

[HP_Skogstad]

Hello! I can't log in to the Arlo Secure app. When I try, the app "hangs" and nothing happens. Hope you can help me with what to do?

[PSS]

I recently purchased a new iphone and ARLO will not allow this device to be "trusted". any answers would be appreciated.

[Karena_2019]

My Arlo cameras will not trust my new iphone.  I continue to get an error.  Getting very frustrated and would like to get it resolved so I can access my cameras.

[Karena_2019]

I am having the same issues.  Why does something that should be easy be such a hassle.  I would like to get it resolved!

[ShayneS]

HI @HP_Skogstad 

Are you still experiencing this issue?

[karmaasb]

What is the resolution for new iPhone Pro Max to be added as a trusted device? Phone has latest software 16.4.1, and I just updated the Arlo app.

Arlo Pro 3 

[Mikata]

April 25, 2023 - and I am experiencing the same issue.

Where are Arlo experts here???? Why aren't they providing support and answers to all these reports of issues when connecting new device to ARLO?

[Mikata]

Unfortunately, this did not work for me. 

[ShayneS]

Are we still experiencing this issue with the latest version of the iOS app v4.3.5?

[Mikata]

Yes, very much so! 
I was on the phone with Arlo tech support for 2 hours yesterday. They didn’t help AT ALL. Tried to convince me this was all because my home wifi was insufficient. I went ahead and upgraded my wifi (for a steep price) by two levels - still can’t get the app going on my brand new iPhone 13 (as a trusted device). 
This has now cost me hours and hours of my time and a huge hike in the price of the wifi package for my house. 

And I still can’t access my cameras from a phone without logging in every single time. 

[ShayneS]

@Mikata 

Thank you for the update, I have notified the team and I will report back as soon as possible. 

[NajemVII]

Hi I am still facing this same issue!

I have an Iphone 14, tried to login no chance... keeps getting this orange error banner on top.

I can't add the phone as a trusted one since I am not able to login... and it's really frustrating...

[ShayneS]

Are we still experiencing this issue with the latest version of the Arlo app 4.6.1?

If you do not see this update available you can remove and re-install the app to force the update. 

[newnandawg]

ShaneS, thanks for your reply. Yes I am still experiencing the issue after that update.

MikeM

[ShayneS]

@newnandawg Are you still experiencing this issue with iOS app v4.7.1?

[newnandawg]

I just updated my Arlo app and now “finally” I can tap on Trust this device and it will without issue. 

[Frank277]

Holly Crap 

I didn’t need to update the app it must have done it on its own. But now I can trust the device!😎