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Blankerman
Aspirant
Aspirant

I have a new router, how do I  re-establish  a connection with the base?

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jguerdat
Guru Guru
Guru

Plug the Ethernet cable from the base into the new router. Make sure the Internet LED turns green.

Blankerman
Aspirant
Aspirant

 It does not turn green. I have everything hooked up correctly. I’ve cycled my  modem. And I’ve cycled Arlo pro. 

jguerdat
Guru Guru
Guru

That means 1) the cable is bad, 2) the router port is bad (try a different port) or 3) the base is bad. For #3, open a case with supoort:

 

https://www.arlo.com/en-us/support/contact.aspx

Discussion stats
  • 3 Replies
  • 954 Views
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  • 2 In Conversation